[Resolved]  Xolo — Replace headphone not received till yet 27 days for Xolo Q600s

Address:

Kolkata, West Bengal

My headphone was not working within one week of buying my XOLO Q600s. I have tried using other headphones and its working properly so I think the problem is with the headphone. I have already submitted the faulty headphone to my nearest service center. The service center is O mobile, 15 I.C. Road, Khardah, Rahara, Near Rahara Central Bank, Kolkata-700118, Contact: [protected]. I have submitted my headphone on 04/07/2014 but till yet I have not received any replacement. I called them up and they said they do not have any replacement headphone for my handset. I have been waiting for about 27 days. I have attached the acknowledgement receipt with this. The details of my phone are as follows: IMEI1:- [protected] IMEI2:- [protected] Name:- Sourabh Mandal Pin Code:- 743144 City:- Ichapur State:- West Bengal Contact No/Alternate No :-[protected]/[protected] I am seriously unhappy with the quality of service provided by XOLO. My headphone was not working within one week of buying the handset and now you cannot even provide a replacement. I am getting harassed by the service center. They always tell that XOLO is not providing spares so they cannot help. This is a complete waste of my time and money.Please help.