[Resolved]  Xolo — Replacement of Xolo Q100 Black , Cell Phone, Item Code 01774368, Order No [protected], Sub order No. [protected]

Address:

Srikakulam, Andhra Pradesh

Respected Sir, I Purchased one Xolo Q100 Black, Cell Phone, through on line i.e., Sanpdeal vide Item Code 01774368, Order No [protected], Sub order No. [protected] for an amount of Rs. 13, 400/- and the said item was reached me through Blue Dart, Srikakulam Branch vide Invoice No.35DAB5/14-15/963 dated 11.04.2014 and I paid the said amount of Rs. 13, 400/- and took delivery of the same. After open the box I found that the screen of the Xolo Q100 Black, Cell Phone broken immediately I contacted your persons by phone bering phone No.[protected] then your person informed that he will send a courier person to took back the said cell phone within 2 days but he did not sent any person to me hence I approached the person in charge of Blue Dart, Srikakulam Branch and requested to sent back the said damaged cell phone to you for replacement which is in the warrant period then the person in charge of Blue Dart, Srikakulam Branch state that they did not receive any intimation from you and advised me to show the damaged cell phone to the authorized service centre at Visakhapatnam. As per the Advise I approached the authorized service centre located at Gurudhwar, Visakhapatnam. The person in charge of authorized service centre located at Gurudhwar, Visakhapatnam took the Xolo Q100 Black, Cell Phone and check it and he decided that the screen was broken due mis handle during transport and there is board complaint to the said cell phone. After verification of the receipt and other document, the person in charge of authorized service centre changed the screen of the said cell phone but he did not rectify the board complaint hence due to the board complaint I face many troubles to the said cell phone repeatedly. Then I again contacted your persons by phone bering phone No. [protected] but he did not take an action regarding to this complaint. But no action was taken then I again approached the authorized service centre located at Gurudhwar, Visakhapatnam for necessary remedy to the said phone. The person in charge of authorized service centre located at Gurudhwar, Visakhapatnam took the Xolo Q100 Black, and informed me that he will send the same to the company for necessary repair after 10 days he sent a SMS massage stating that the same repaired and ready for delivery then I approached him and took back the same from him but the board complaint to the said cell phone was not rectified properly hence I am facing same problem. I here by informed you that the warrant period of the said phone is going to expire shortly Hence I hereby request you please take necessary action in the regard and replace the above said Xolo Q100 Black, Cell Phone as early as possible Thanking you sir, Your’s Truly, P.Srinivasa Rao, Campus Incharge, Sri Chaitnya Techno School, Mahalakshmi Nagar Colony Srikakulam.