[Resolved]  Xolo — SERVICE AND REPAIR RELATED

Address:Jalpaiguri, West Bengal

LAVA XOLO Q1000(OPUS), IMEI[protected]/[protected], Perches date-27/05/2014. First time Oct'14 facing problem on speaker sound and submit Xolo Care, Jalpaiguri-solved this but after one month facing same with head phone problem.Next time on 27th Jan 2015 submit for solved this but still now not repair, yesterday give the set but problem same as. How many days I will suffering from this, whereas my warranty period near. 6th Feb'15 call me from your head office and said "solved the problem as early as possible and may change mother board." Yesterday when Siliguri Xolo Care give me the set, there is no change mother board, only repair, and not solved.Do the same as early as possible. Don't care that Siliguri Servicing Centre, I will paid Rs.10, 000/-(Ten thousand only) for this Hand Set but fully useless for me, they don't give me any hand set for use.I am facing problem. Please do something .
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Feb 25, 2015
Xolo Customer Care's response
Dear Mr. Dutta, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 18.02.2015 regarding your complaint for your XOLO Smartphone (Q1000OPUS). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xolo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    91%
    Complaints
    1399
    Pending
    0
    Resolved
    1271
    Xolo Phone
    +91 12 0463 7333
    Xolo Address
    A-56, Sector – 64, Noida, Uttar Pradesh, India - 201301
    View all Xolo contact information