[Resolved] Xolo — Service center demands

adwait nalawade

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400601
Website:	xolo.in

I today visited Thane Maharashtra service center for earphone relating issue. My phone is under 6 months and my earphones have stopped working. I was told to leave the earphones with the phone for two days he claims which is the standard procedure. Why do I need to surrender my phone to service center for two days for a problem that is in relation to earphones. He can verify imei number of my phone in front of me and then he can go ahead and replace my earphones. I am really thinking there is something fishy as I have heard they take out good working parts from the phone. I demand my earphones to be replaced without surrendering my phone even for a hour with them. Or if they wish to see my phone that should only happen in front of me that is in my presence.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Xolo Customer Care's response Dear Mr. Nalawade, Greetings of the Day! This is in reference to your concern dated 19.04.2016, regarding your XOLO Device. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you. Warm Regards, Satyaveer yadav Xolo Care [protected]@xolo.in www.xolo.in