[Resolved]  Xolo — Service Center Overcharged for Spare Parts

Address:Dehradun, Uttarakhand

Dear Sir, I bought Xolo q3000 phone on 11th Mar 14. Few days back I fall down from stairs and my phone display got broken. I asked over phone to my city service center (Kashyap Telecom, Dehradun, Uttrakhand) what is the price for this spare parts. Mr. Kashyap told me 11500/- (Eleven Thousand Five Hundred). I got shocked because my phone cost is 19000/- and for the touch and display they said 11500/-. When I called up Delhi service center: - Center name: Best Services Address: Shop No. G1 & G2, Plot H-10, Express Arcade, Netaji Subhash Place, PitamPura, New Delhi Pin Code: 110034, Landline Nos:[protected] Contact Person: Poonam Sharma, Center Manager: Shailender Garg Poonam Madam told me the price for this part is 6662/- (Six Thousand Six Hundred Two Rupees) I asked her 3 time that is this is the price for Xolo q 3000 touch and display? She said yes sir this is our company price. I again called up to “Kashyap telecom” and asked Mr. Kashyap that why you are charging more amount when your Delhi office is giving me less price he said this is our price, if you want you can go to Delhi center and give them your phone. I get again shocked when I am living in Dehradun why should I go to Delhi when Xolo is having service center at Dehradun and why Mr. Kashyap is asking more amount than Delhi. I called up to Xolo customer care and said them all they said please give your handset to Kashyap telecom because at the time of submit they will not charge any amount after repair they will ask amount and it will take 10 to 15 days to repair your handset and in the meanwhile we will definitely short out this matter at our end and you will be charged a nominal amount, I went to Kashyap telecom on 12th April 2014 and give them my handset they again write 11500/- for the charge of touch and display at the “Job Sheet”. After leaving that place I again called up to Xolo care and told them that why they have given me the price of Rs 11500/- in the job sheet? They again said let your phone repair we will see this matter. On 16th April 2014 at 6.35pm I got call from this no-[protected] (Kashyap Telecom) a person asked me that sir you have given a handset of Xolo q3000? I said yes, He asked are you want to repair your handset I told him I have already given you my phone for the repairing he said then the charge will be 11500/- I told him that Sir, I am already asking this matter with your Xolo care and they assured me that I have to pay the nominal amount please repair my phone 1st we will see payment matter after that. After that I called up to Xolo care and told CCE about this he said they do not have any idea about the rate of spare parts only service center or their backend team has the price. I told him to please transfer my call to your backend team because I really want to know the price of touch and display for my phone, he said they do not have this facility, he will forward my complain to the backend team they will contact me asap. When I asked after how many days they will contact me he said I cannot give you the specific time. I asked him then please transfer the call to your senior I will ask to him, he said he will also say the same thing what I am telling you. I told him clearly that listen Mr. I am giving your company 2days and if I will get any call or mail from your backend team about the price of my phone’s spare parts then I will file a complaint to the consumer forum. Dear Sir, from then Still I am waiting for their call or mail but those people are least bother about my problem. I am feeling like Xolo company are making fool to their customers and I am the biggest fool customer who bought a expensive phone of this company. I am requesting you please intervene in this matter as I am totally mentally disturbed with Xolo Company. Please help me.. Regards, Vivek Sinha +91 [protected] Dehradun, Uttrakhand
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Complaint marked as Resolved 
Verified Support
Sep 25, 2014
Xolo Customer Care's response
Dear Mr.Vivek Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.04.2014 regarding XOLO Smartphone Q3000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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Comments

Dear sir, I have purchased in xolo 8x 1000i mobile in filpcart.but hand slipping in crush of my phone back panel.and I am searching in online is not for full housing body in xolo 8x 1000i mobile model.please hellp me...
i have purchased xolo black mobile. Now a time my xolo phone is out of warrenty.sir, In my mobile charging is not increase from 0%... what i do?.. sir, when went a service centre for my mobile repairing they told me in your mobile showing faik charging and charging is not increase...then your mobile not repairable ..your motherboard gone so you can change your motherboard... And AT xolo service centre they demanded[protected]/- rs ..for changing mother board.
In this price new mobile is available ... they demanded 3-4 moth's for motherboard changing.. just kind of information please repaired my phone...
please reply fast urgently ..
i hope i get a solution for my xolo black phone...
MY CONTACT NO.- IS [protected] / [protected]...
Gmail-- [protected]@gmail.com

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