[Resolved]  Xolo — servicing regarding my xolo Q1200

Address:

New Delhi, Delhi

My name is Arun unable to attach bill...but u can get details from IMEI number IMEI no-[protected] Battery of my phone has been swelled . i immediately submitted it to the nearest service center. and the expected date given by them is 10 /oct/2014..and till now there is no update regarding it. when enquired at service center ..they told me to wait till 25/oct/2014 .. By recieving the expected delivery date, i postponed my further plans according to it, but its very dissappointing to know the servicing of xolo company.. Atleast they should give me(customer) a confirmed date that makes trust and customer make plans according to it.. and helpline number has showed no active response against my complaint. . earlier there was no update regarding it. But then, the update, which says that u have to wait for some time or u may take xolo Q1010i..do i worth it ..?? i mean, i spend whole lot of 2 weeks in collecting extra money for xolo Q1200 and u say u can take Q1010i . This is not a fair deal..this scenario of servicing took 26 days and till now there is no part available for my phone. i am losing my patience, from 30th of september - 24 of october. its a long period of time, in which you can import a part and repair a phone. That was my phone !!! I spend a whole month in collecting that sum of money .!! This ain't no joke ..Either xolo company repair my phone and get it back to me . Or arrage a new xolo Q1200. . This is not an excuse that parts are not available... they have to keep extra stock for that.. i[censored] would have tried really ...they guys have made it till now ... 2 occations ( diwali + dusshera) passed n no phone . i am a student, i have lot of work to do using phone.Reminding u the lines of management that " u can take xolo Q1010i.." u guys are too good bussiness magnets .. 3 cheers for u !! but what about me ..?? u want me take replacement of xolo Q1010i for Q1200.. i am losing my patience, from 30th of september - 25 of october. its a long period of time, in which you can import a part and repair a phone. That was my phone !!! I spend a whole month in collecting that sum of money .!! This ain't no joke ..Either u repair my phone and get it back to me . Or arrange a new xolo Q1200. workorder no[protected] /[protected] service center- Technocare solutions pvt limited . lajpat nagar . delhi my contact number- [protected] i have to leave for bangalore next week . i had cancelled this trip 2 times because of xolo care's great service ..!!