[Resolved]  Xolo — Sim are not working in the phone

Address:Chandigarh, Punjab

Sir/Mam, I have bought a "Xolo-8x 1000" from sec.22 chandigarh on 7 oct. 2014 . It is a dual sim phone. Cost of the phone is: Rs. : 13500+1000(insurance). From 4-5 march 2015, it's 1 Sim slot does not detecting the Sim, then I went to customer care centre "F1 Info solutions" sec 32D chandigarh. They told me that this problem can't be solved here.This phone need to be send to DELHI Head Office.And it will take about 1 week. I agreed. After one week when i got my phone back, it's sim slots does detecting the Sim .But... After that a new problem arises, there is a problem with sim network's. Sim network don't come.Again i went to customer care centre "F1 Info solutions" .Again They told me that this problem can't be solved here.This phone need to be send to DELHI Head Office.And it will take about 1 week. Again I agreed. On 31march, I got my phone back, but the problem is not solved. Again the sim network does not work. Both the sims are absolutely right, they are fine i[censored]sed in another phone. But in this phone no call can be made. After the struggle of 1 month, I have the phone with same problem. I also have insurance of this phone. Kindly help me refund . PLEASE HELP ME.
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Complaint marked as Resolved 
Verified Support
Apr 24, 2015
Xolo Customer Care's response
Dear Mr. Saini, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 01.04.2015 regarding your complaint for your XOLO Smartphone (8X-1000). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
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