[Resolved] Xolo — Smart Phone in Repairing Center

rajguptaji

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

I have purchased a Xolo 1010I (IMEI Number - [protected] on 12/05/2014 through Amazon. I have checked that this product was heating like any thing. I have contacted Amazon as well and they said to contact Xolo Repairing Center. I have talked to them on phone and they said that it is normal. But in July I felt it is heating like any thing and I was unable to touch it on my ear due to heat. I have contacted Xolo Repairing Center in July and they have kept my phone and sent back to Xolo factory saying that it is a manufacturing defect and lot of smart fones are still in queue in repairing center. That;s why they have given me minimum 40 days time to get back my phone. I need my money back if xolo is so incompetent to manufacture the phone. I need my money back. I will file a court case as well. Now I dont need my fone back, I just need the money. Please do needful. Rajeev Gupta [protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr. Rajeev Thank you for giving us a chance to assist you. This is in reference to your complaint dated 22.07.2014 regarding XOLO Smartphone Q1010i. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in