[Resolved] Xolo — Took more than 3 months to repair

jaladhi

from Mumbai, Maharashtra

Address:

Surat, Gujarat

I have given my xolo mobile Q2000L, IMEI-[protected] to xolo service station in Surat for a problem (Work Order No:[protected]. I have given my mobile on 12th May 2015 and still I do not have my mobile with me. There are numerous service records on my mobile but they have still not provided me the details on what took them 3 months. On following dates they gave a service order. 12 May 14 May 3 June 30 June 23 July. I still don't have my mobile and they do not want to give me details of the repairs.

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Complaint marked as Resolved

Verified Support

Aug 28, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your email dated 19.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Rawat XOLO Care [protected]@xolo.in www.xolo.in