[Resolved] Xolo — TOUCH SCREEN DEFECITVE / NOT WORKING TOUCH NOT WORKING

JUGAL GEHLOT

from Bengaluru, Karnataka

Address:

Jodhpur, Rajasthan

DEAR SIR, I PURCHASED MOBILE MODAL NUMBER XOLO A600 PURCHASE DATE 01/05/2014 IEMI NUMBER IS [protected], [protected]. PROBLEM 1. TOUCH NOT WORKING AT ALL 2. TOUCH SCREEN DEFECTIVE 3. MOBILE HEATING 4. NETWORK PROBLEM 5. BETTRY BACK UP LOW 6. POWER BUTTON PROPER NOT WORKING 7. SOMETIME DISPLAY BLANK MY MOBILE SUBMMITED ON 15/9/2014 AT CUSTOMER CARE CENTRE, BUT THE SAME DELIVERED TO ME ON NEX DAY 16.09.2014 MORNING, TELLING THAT THE INSTRUMENT IS READY FOR USE, BUT ABOVE PROBLEMS NOT REMOVED AT ALL. HENCE ON 16/09/2014, I AGAIN SUBMITTED MY INSTRUMENT AT SUPREME CARE, JODHPUR ADDRESS- SETIYA BHAWAN JALORI GATE JODHPUR PIN CODE 342001 CONTACT NUMBER IS [protected] AUTHORISED SERVICE CENTER VIDE JOB WORKORDER NO.[protected] BUT I RECEIVED MESSAGE FROM THE AUTHORISED SERVICE CENTRE REFERRED ABOVE, STATING THAT THE INSTRUMENT WOULD BE REPAIRED AND DELIVERED ON 04/10/2014, BUT NOT ANY ALTERNATE / NEW REPLACEMENT INSTRUMENT GIVEN TO ME, THEN HOW COULD I WORK TILL THAT DATE. REGARDS JUGAL GEHLOT [protected]

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Complaint marked as Resolved

Verified Support

Sep 17, 2014

Xolo Customer Care's response Dear Mr.Jugal Thank you for patronizing XOLO Smartphone. We have acknowledged your concern and working towards to provide resolution at the earliest. We would appreciate your kind patience and will connect with you as soon as possible. We look forward to your kind support. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr. Gehlot Thank you for giving us a chance to assist you. This is in reference to your complaint dated 17.09.2014 regarding XOLO Smartphone A600. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee

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Comments

JUGAL GEHLOT

from Bengaluru, Karnataka

3 TIMES JOB CARD MADE BUT ALL IN VEIN. THEY REPLACED THE PIECE, BUT OFFERED PIECE IS ALSO DEFECTIVE. OFFERED PIECE AGAIN SURRENDERED VIDE JOB CARD[protected] DATED 29.09.2014 AT JODHPUR CUSTOMER SERVICE CENTRE. BUT I HAVE STILL NEITHER RECEIVED THE SATISFACTORY ANSWER FROM THE SERVICE CENTRE NOR RECEIVED ANY NEW PIECE IN LIEU OF THE LAST ONE PIECE SURRENDERED.

FROM THE LOCAL CUSTOMER CARE CELL, WE ARE TOLD THAT VERY SOON YOUR PROBLEM WILL BE SOLVED BUT FROM LAST 7 DAYS I AM REGULARY VISITING FOR THE SAME BUT THERE ARE NO RESULT.
I HOPE IF THE COMPANY OFFER UPPER VERSION OF THE TOUCH SCREEN SMART PHONE AT A REASONAABLE PRICE ABOVE THE CURRENT VERSION, AS I AM NOT SATISFIED WITH THE CURRENT VERSION (MODEL), I AM READY TO PAY THE DIFFERENCE OF THE SAME .
REGARDS
JUGAL GEHLOT
boob.[protected]@rediffmail.com
C/o R.D.Motors,
Bombay Motor Circle,
Chopasni Road,
Jodhpur
[protected]