| Address: | Dehradun, Uttarakhand |
Hi,
I have purchase your XOLO Q1000 OPUS on 1-Feb-2014...
Within 7 Days i have facing touch screen problem in my mobile when i am using mobile on SUN LIGHT mobile touch screen and touch key pad not working after some time issue mobile working fine but same problem continuously facing in sunlight so as per same complain i am went to your Dehradun Service Center.
First Work Order No #[protected]
Resolution Given by Service Center- No, He update software.. but after that i have facing more problem so again i am visit at service center he take 15 days time Work Order No #[protected] date 21 Feb 2014
After 15 days on 5 march 2014 i have receive my mobile but after that same problem in phone and also screen guard totally damage of my mobile and no release given by service center.
So i have called at XOLO CC in 3 Time (Calling no - [protected] on 13 March 2014) about replacement my mobile your CSR said replacement not possible only repairing done by company (same word said by service center) many time i request to CSR please transfer my call to your senior or Team Leader Or Ops manager but he said senior is busy and Team Leader and Asnt Manager not taking call ever. CSR Name- Manjeet Kumar.
Customer care reference No # [protected]
Now i Am again given my mobile to service center Work Order No #[protected]. He Again taking 15 Days time. And clearly said Replacement never possible as per policy. And i am never extend warranty of your mobile as per policy.
Now this time i am wants replacement done my mobile with new Screen guard which is damage by your service team anyhow ASAP.
Regards,
Kamal Kumar
IT Park, DHORAN Sahastradhara road
Dehradun, Uttarakhand, Pin-248001
MOB # [protected] Was this information helpful? | 
