[Resolved]  Xolo — Very poor service for replacement mobile

Address:

Coimbatore, Tamil Nadu

I am received a replacement mobile Xolo Q900s(2 months used mobile) dt[protected]Rs.9999/-) (Old repair mobile Q900-Rs.12100/-) after 45 days. Now the Xolo Q900s mobile arising problems one by one. The details are,

The Work Order No.[protected] / Dt.[protected]. (Work Order copy attached with this mail)(IMEI.No. [protected])
Problems are,

1. The sim contacts are not displaying. (Stored -250 contacts. Display- 230 contacts only). Every time I need to restart the mobile to get all contacts.
2. Not able to Delete and Save the contacts.Every time I need to restart the mobile to save or delete the contacts.
3. The camera is hangs when opening.
4. The display lights blinking in the 4 side edges of display screen and hangs the screen display.
5. Battery charge quickly drying.
6. Not able to make conference calls.

If possible to issue any new mobile (not used) like exchange. I will bare the extra amount. Because Q900 comes problem and Q900s also problem.

My home to service centre around 50km up and down. I am not able to visit the mobiles comes problems continuously. Today i need the exact status for my mobile without fail.

(My old Work order No.[protected]for Q900), IMEI.No. [protected] for your reference). If you have my Q900 mobile please send that to me. That Q900 mobile is very good compare to the Q900s mobile (now i am using).

The service center (F1 Info Solutions & Service, Ganapathy, Coimbatore -TamilNadu) Manager Mr.Vinoth given a commitment to return the mobile Xolo Q900s on[protected]Maximum)(After repairing). But the spares they are ordered (dt[protected] from Noida store still now not yet shipped. Then how they are give a mobile to me on[protected], how to honor their commitment.

Already i am informed to you regarding the last issue for my mobile Q900. After 45 days only i got the replacement mobile. Because the spares are not available for that mobile. At the time i am put a online consumer complaint then only the service center peoples are taking immediate steps.

i am not have any standby handset. I am using my sim in my friends handset (Because the sim card are now in micro sims suitable for Q900s).
Last time i am given for repair work Xolo Q900 (Rs.12000/- worth) mobile and you given replacement mobile Xolo Q900s (Rs.9000/- Worth)( Factory testing department used mobile. Not a new mobile )
Now that mobile also problem with in 2 months. At the time replacing mobile from factory side they are given a guaranty for that mobile (Mobile is in good Condition). But now the replacement mobile also problem.
I am not like to face the problems all times. I need the permanent solution immediately. Every time i am contact the service centre day by day and the mails sent to customer care for status of my mobile. This is not my duty.
I am very much disappointed in Xolo.
All other brands are taking maximum time of 7 working days to finish their major repairing work or replacement.

13 days is finished today itself . I am enquired in customer care today[protected] and given a request to issue a phone with in the week. And they are forwarded he request to the concern department.

In local service center technical peoples (F1 Info Solutions & Service, Ganapathy, Coimbatore- TamilNadu) already tested and they said the phone is have the problems of Display, Software, Camera & Battery . And the spare for this mobile is not available now .

Now the factory peoples are checking the same for the last 3 days. Till now the exact status of the handset is not informed to me. Now the status is showing only Under Repairing on last 3 days.
One mobile phone (already given a replacement mobile) needs how many days for repairing time?.
Everyday i am call to the customer care Toll free number[protected] and Care - Mail team Mobile No. [protected]. But still now they not confirmed the exact delivery date of repaired mobile or another replacement.
Every time i am facing this problem in XOLO.
Regards,
A.Anandbabu