[Resolved] Xolo — Replacement mobile also problem after repair

anbab69

from Bengaluru, Karnataka

Address:

Coimbatore, Tamil Nadu

Dear Mr.Sandeep Dey & Mr.Anuj Patwal,

Regarding the work order number[protected] / Dt.[protected] for Xolo Q900s (Replacement mobile problem),
As per your mail dt[protected], the shipment was received in F1 Info Solutions, Coimbatore today 28-02-15 at 11.50 am. I am visited the service centre and check the mobile, with in two hours I found the following problems,
1. Contacts are not able to Save and Delete. (Every time need to restart the mobile for saving & deleting contacts.
2. Not able to make the call conference.
The service centre manager Mr.Vinoth also sees these problems in mobile today, and he tried to rectify. But the problems are not able to rectify. So, I am not received that Q900s mobile. That mobile returned in service centre and the above said work order number was not closed now. Mobile now in service centre only.
If I am using this mobile on regularly, the following problems also comes one by one,
 Display Edges blinking
 Camera Hangs at the time of opening,
 The display buttons are not work some times.
These are the problems already I informed to you. This shows factory peoples also not rectified my mobile problems. You all are using my mobile for research purpose.
Today[protected] my Half day is waste because of visiting service centre.
Customers are not an to waste their time to visit the service centre and follow up with the customer care.
I don’t want the Xolo Q900 series mobiles. I need the Replacement of New mobile Xolo 8X-1020(Box piece) or return the money RS.10000/- immediately.
I want the result today without fail and need replacement or money on Monday.
Please check with the service centre and take immediate action.

Mr.Sandeep Dey & Mr.Anuj Patwal given commitment also failed.

Regards,
A.Anandbabu
[protected],[protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Mar 03, 2015

Updated by anbab69 Dear Mr, Pradeep & Mr.Anuj Patwal,

Mr. Pradeep call to me on 28-02-15 evening, I am clearly explained about my replacement mobile Q900s problem (After repairing also). And he says we give the replacement of new mobile after getting approval from our team and the same will be informed to you on 02-03-15.

But still now i am not received the communications about replacement of new mobile from both Mr.Pradeep & Mr.Anuj patwal. What is the process going on in XOLO.

I am already sent the mails yesterday[protected] regarding the new replacement mobile options to choose, but no reply from your end. I call to the toll free number and informed regarding this commitment to Veena madam yesterday.

Still now i am not got any status from XOLO care executives. Who can take responsibility to solve the problem, I don't know. I need the new replacement mobile (Box piece)before[protected] with out fail.
I will hand over the old mobile charger, Headset and back panel to the service ceantre F1 info solutions, Ganapathy, Coimbatore - TamilNadu at the time of receiving new mobile.

Take action immediately to solve this problem.

Regards,
A.Anandbabu.

Verified Support

Mar 18, 2015

Xolo Customer Care's response Dear Mr. Anandbabu, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 28.02.2015 regarding XOLO Smartphone (Q900s); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V21590521. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in