[Resolved]  Xolo — wasting time, no response, no service

Address:

Chandigarh, Chandigarh

I bought a xolo q1000 from chandigarh in December 2013 (IMEI: [protected]) In the month of March it started showing charging issues and stopped working, the phone didn't switch on and wasn't being charged. So i gave it to the xolo service center. They said I will get back the phone in 14 days, but when i asked after 14 days they said the phone has been sent to Delhi for repair and will be back in a week. I again inquired about the phone after a week, but no response. i called to the customer care in Delhi and they said its under process and you'll get it back in 2-3 days. 1 week again passed. I again went to the service center to ask about my phone. They said motherboard for the phone wasn't available at that moment so its taking time (PS: 90% of xolo phones have same motherboard) 1 week again passed. they sent the phone back and said its repaired. when i checked the phone it had the same issue and was still not switching on. so i didn't receive the phone and asked them to repair my phone and then give me. Then after 2 months 10-12 days later i get a call to receive my phone. i went there and they gave me my phone without the battery and back cover, they said take it from the service center in another sector. so i took the phone and went to the service center. they gave me the battery and phone cover. i tried to switch it on but still it won't work. i asked them about the same. and they said its not repaired, the company has sent the phone as it is. and if you want to repair it, it will cost you Rs 5000. I asked why and then they said the phone has some sort of hole in it. Now what should i say about this. the phone had a hole. I didn't do it. the phone was in warranty. never even opened or repaired. so who did the hole.. the company couldn't repair my phone and was not even ready to replace it, hence they are harassing me. Please help CHARNVIR SINGH [protected] CHANDIGARH