[Resolved] Xolo — Work order No[protected] &[protected] , handset not received for past 75 days

kinna1991

from New Delhi, Delhi

Address:

Gurgaon, Haryana

Hi, I submitted my Xolo mobile- 6X-1000 to Xolo care on 27th May 2015 as the display was broken . More than 76 days over i didn't get back my mobile yet. I visited several times to service center they always assured that i will get it back with in 2 or 3 days. Please help me out in this matter. My work order No. was[protected] when I submitted my phone . When I called Xolo Customer care in Jul end they said my Work order No. was closed without any intimation to me and a new Work order No. is generated for my Mobile which is[protected] by the service center . I even don’t have the New Work order sheet . Since then I am regularly visiting service center but there is no response from them . I just want my handset back repaired or unrepaired . This mail is my last try for Xolo .

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Complaint marked as Resolved

Verified Support

Aug 12, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your email dated 11.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Rawat XOLO Care [protected]@xolo.in www.xolo.in