Xolo — Xolo black 3gb claiming to replace the product | |
My self dastagiri . I have bought my new xolo black 3GB in flip kart on jan/13/2016. It worked very well in first 1 month later on, it has given repeated troubles, firstly it is not increasing its battery percentage what the company members said is it will charge 100% in 1: 30 hour is max time but I charged it for 2 hours it remains at 22% so I aproche xolo care vizag. They said motherboard problem and they said it will be repaired in 10-15 days but I got my phone after 35days, and the second time is even it is 3GB RAM phone it is getting hanged during useage eve after clearing the recent apps again went to xolo care again they took nearly 25-28 days to repair my phone so I have called to xolo company[protected] for complaining about xolo care service center in vizag they follow up my complaint and finally got my phone repaired later after I took my phone from xolo care . I trust on xolo services so I got home . Then after I notice that vibration of the phone not working again going to xolo service centre for repair again calling to company then I got my phone in 1 month after. On the day I bought my phone from service center it is functioning well, the next day morning it's display start blinking showing message (your system UI crashed please reboust your phone. Send error to the developers) at the time no keys or functioning so I again make a call to xolo company for repalcement of my xolo black 3Gb which is under warranty. I even talked to the supervisor of the company he said to visit service center . I visited service center they are saying that for replacement you have do it online So, this is the problem I am facing withing xolo black 3GB, I have called your company members repeatedly what ever you do I want my xolo black 3GB replaced I have no more patience to move all around you service center I have given my phone 4 time for repair now also my phone is in your service center so, as a costumer I want quick response Was this information helpful? | |
Xolo customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
Dear Nitin,
Greetings of the Day!
This is in reference to your complaint dated 05.07.2016, regarding your XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, device IMEI Number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
This is in reference to your complaint dated 05.07.2016, regarding your XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, device IMEI Number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
regarding my complaint on xoloblack
my self dastagiri
contact no:[protected]
vizianagaram,
andhra pradesh,
india.
my self dastagiri
contact no:[protected]
vizianagaram,
andhra pradesh,
india.
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I M Nitin harne, Navi Mumbai, my phone is blinking and goes blank when call comes, i m not able to view the call even received a call.
for this issue xolo care has replaced the mother board, still the problem is not resolved.