[Resolved]  Xolo — Xolo device s.no.[protected]

Address:	411017
Website:	www.xolo.in

Swati Gupta
AttachmentsApr 24

to care
Hello,
My Xolo device s.no. is[protected]. I have the bill dated 28th June 2016. I am facing issue from March 2016. I have submitted the tablet to your service center by end of March at below address. Initially when we have submitted the device to your authorized service center it was getting on but not getting charged. They took 15 days to get some parts from Noida and it was working fine for 2 days. After two days it stopped charging at all. I have submitted again and after a week they said it is dead. My device is not even a year old and how can it be dead. I need a replacement for my device immediately.

Call me at [protected] for any more information. I need a replacement urgently. Device pic and bill photo is attached for your reference.

Pls treat this as urgent.

Service center address:
Gayatri Electronics & communication
Jeet Mobile Market
Shop no 302, 2nd floor
Sai Chowk pimpri
Datta/yogesh: [protected]

Regards
Swati

Attachments area

[protected]@xolo.in
Apr 26

to me
Dear Ms. Swati,

Thank you for writing to us at XOLO support.

This e-mail is in reference to the concern you are experiencing with XOLO PLAY TEGRANOTE NOTE.

We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into priority.

To assist you in best possible manner, we request you to Re-submit your handset in Service Centre and revert with the below mentioned details:

IMEI/Serial Number of the phone:

Work Order Number:

Date when the phone was submitted:

Your alternate contact number:

Nature of concern of the phone:

Before submitting your phone at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card then take a backup of the contacts, messages, images, clips and all relevant data to the Memory Card or to the PC.

Backup can be taken, provided the phone is in “Power ON” condition.

We would recommend you to take the proof of purchase/receipt while visiting the XOLO Service Centre.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/xolocare/xolo-support

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.

Warm Regards,

Daksh Gupta

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 24 2016 04:32:05 PM
To:[protected]@xolo.in
Subject: My Xolo device


Swati Gupta
Apr 26

to care
Hello Daksh,

Thanks for your response. First of all this is a Tablet and not a Phone.

As i have communicated to you over Phone that there is no way i am entering your service centre again and getting harassed by them once again.

I am happy to send you the device by curior to any of your address provided you arrange for the pickup.

I may not be very supportive to follow your instructions but i can not allow myself to get humiliated further.

I own many other brands, like HTC, Samsung, Micromax, Oppo, but never faced such issue. In-spite of the Good XOLO product i own service is pathetic.

My device is declared dead and the comment you can see in the bill i have attached in my previous mail, then how do you expect me to take the backup?

Need your quick support on the same.

I can be reached out at the same number any time.

Regards,
Swati


[protected]@xolo.in
Apr 26

to me
Dear Ms. Swati,

Thank you for writing to us at XOLO support.

This e-mail is in reference to the concern you are experiencing with XOLO PLAY TEGRANOTE NOTE.

We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into priority.

As mentioned in earlier mail, we request you to Re-submit your tablet in Service Centre and revert with the below mentioned details:

IMEI/Serial Number of the table:

Work Order Number:

Date when the tablet was submitted:

Your alternate contact number:

Nature of concern of the tablet:

Before submitting your tablet at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card then take a backup of the contacts, messages, images, clips and all relevant data to the Memory Card or to the PC.

Backup can be taken, provided the tablet is in “Power ON” condition.

We would recommend you to take the proof of purchase/receipt while visiting the XOLO Service Centre.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/xolocare/xolo-support

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.

Warm Regards,

Mohit Madnani

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 26 2016 11:55:55 AM
To:[protected]@xolo.in
Subject: My Xolo device

Hello Daksh,
Thanks for your response. First of all this is a Tablet and not a Phone.
As i have communicated to you over Phone that there is no way i am entering
your service centre again and getting harassed by them once again.
I am happy to send you the device by curior to any of your address provided
you arrange for the pickup.
I may not be very supportive to follow your instructions but i can not
allow myself to get humiliated further.
I own many other brands, like HTC, Samsung, Micromax, Oppo, but never faced
such issue. In-spite of the Good XOLO product i own service is pathetic.
My device is declared dead and the comment you can see in the bill i have
attached in my previous mail, then how do you expect me to take the backup?
Need your quick support on the same.
I can be reached out at the same number any time.
Regards,
Swati

*From: *chem.[protected]@gmail.com
*Sent: *April 24 2016 04:32:05 PM
*To:*[protected]@xolo.in
*Subject: *My Xolo device


Swati Gupta
Apr 26

to care
Hello Mohit,

I can see your copy paste standard response, for which i think i have already made myself clear in my previous mail.

Pls come up with some other way to handle this. You might not be receiving such complaints everyday and you can not force me to face the Humiliation all again.

Pls talk to your superiors and come back with an alternative approach to this situation.

Regards,
Swati


Swati Gupta
Apr 27 (13 days ago)

to care
Hello,

Any update?

Regards,
Swati


[protected]@xolo.in
Apr 28 (12 days ago)

to me
Dear Ms. Gupta,

Greetings of the Day!

This email is in reference to your concern with XOLO Tegra Note.

We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.

In response to your query, Please find below mention service centre's address:

1 NAKSHATRA TELECOM ( Service Centre )

At Post Manchar Near Bank of maharashtra Pune Nasik highway Sonai Complex Taluka Ambegaon Dis Pune Pin -410503

Contact Person: Sunil

Phone: [protected]

2 SIDDHIVINAYAK ENTERPRISES ( Service Centre )

Achyut Prasad Appartment Office No-8, 3rd Floor, Near Sharda Centre Behind Kalyaan Jwellers, Nal stop Pune

Contact Person: Nitin

Phone: [protected]

3 S.S.ENTERPRISES ( Service Centre )

Aranyeshwar park apartment, bilding no B-1, office No-3, sahakar nager

Contact Person: Mr.Roshan

Phone: [protected] / [protected]

We recommend you to take along the proof of purchase/receipt while visiting the XOLO Service Centre. Your phone will be repaired under warranty if it meets all the warranty guidelines.

Before submitting your phone at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card, take a backup of the contacts, messages, images, clips and relevant data to the Memory Card or to the PC.

Backup can be taken, provided the phone is in “Power ON” condition.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/service-centers

For any query or feedback, please contact us at [protected]@xolo.in.

Regards,

Karthick

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 27 2016 04:05:52 PM
To:[protected]@xolo.in
Subject: My Xolo device

Hello,
Any update?
Regards,
Swati
On Tue, Apr 26, 2016 at 11:10 AM, Swati Gupta wrote:
Hello Mohit,

I can see your copy paste standard response, for which i think i have
already made myself clear in my previous mail.

Pls come up with some other way to handle this. You might not be receiving
such complaints everyday and you can not force me to face the Humiliation
all again.

Pls talk to your superiors and come back with an alternative approach to
this situation.

Regards,
Swati


*From: *chem.[protected]@gmail.com
*Sent: *April 26 2016 11:55:55 AM


Swati Gupta
May 6 (4 days ago)

to care
Hello,

As per your request i have visited the service centre at below address twice (this service center is 15 Km from my place) .First on 5th May 2016 when i have visited there was no power so they could not take my device. Today on 6th when i have visited they said the device is still in open order status with previous service centre (with whom XOLO contract is already over) so they can not accept it.

Siddhivinayak Enterprises
pathak park, office no-8, 3 rd floor, near sharda centre behind kalyaan jwellers, nal stop pune
City: Pune
Pincode: 411004
Contact Person: Nitin
Contact Number: [protected]
At below date and time when i called your service centre for this issue they said nothing can be done and drop an E-mail to this ID. your customer care executive Nikhil did not bother to check in the system and did not show any sign of effort if he could help me. I have spoken to his Manager Krishna Kumari and she tried to help me. She did even speak to Customer service representative at above address and ask her to drop a mail to their ASM to get the open job request closed in the system so they could accept my device back.

Date: 6th May 2016
Time: 17:13
Customer care rep: Nikhil
Manager Name: Krishna Kumari

So far my experience with XOLO is not good and not finding any support.

Pls close any open request in your system with respect to my device so it can be submitted to the above mention service centre.

This is not so close by for me to visit everyday.

Pls help me getting this issue resolved on priority.

Regards,
Swati


Swati Gupta
May 7 (3 days ago)

to care
Hello,
Any update?

Regards
Swati


Swati Gupta
May 9 (1 day ago)

to care
Any update?


Swati Gupta
11:37 AM (22 hours ago)

to care
Any update?

why no one is responding over E-mail or phone?


Swati Gupta
10:12 AM (7 minutes ago)

to care
Checked with Nitin Bhosle again and no update from ASM on the same. ASM's Mobile is switched off.

As discussed with Customer care i have got an assurance that my open Job request would be closed by today morning. More than Half a day is already over and i can not see any update from the same.

I am failed to understand what is going on here. who is telling the truth and who is not. Who is try to help me and who is not.

Top to bottom it a pathetic experience with XOLO.

No response on my mail from Thursday. Do't you have any SLA? Looks like no one is monitoring these mails. And do not bother to respond. It is just one way communication.


Swati Gupta
10:22 AM (0 minutes ago)

to Vishal.Sehgal
Hello Mr. Vishal,

First of all i am not sure if this E-mai ID is real or virtual, still writing to you with all my E-mails for XOLO Tablet which is still under warranty and unfortunately i can not even give a single start to the treatment so far i have received from your service centre as well as Customer care executives.

Just forwarding you the mail chain with all the details, in case i can get some support to get my device repaired or replaced.

Unfortunate to say that i will not recommend XOLO product to anyone only because of the worst service, although i really liked the product.

Appreciate a quick resolution around this as well as an update on the action taken towards the Service centre.

Regards,
Swati