[Resolved] Xolo — Xolo era 4k

Alen Khongsai

Address:	797112
Website:	Gadget 360

I have just purchased a XOLO Era 4k, and it has too many defects.
The touch isn't working properly, to mention, I'm typing this with much difficulty. Any app basing on Google does not work.
The 'Home' Touchpad does not work.
Everything is defected. I should either be refunded or I should get an exchange.
Waiting for your reply.
And I need your company's contact so I can talk to you personally.
Very much unhappy shopping here.

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Jul 4, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2016

Xolo Customer Care's response Dear Mr. Khongsai, Greetings of the Day! This is in reference to your email dated 24.05.2016, regarding your XOLO ERA 4K. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care www.xolo.in [protected]@xolo.in