[Resolved] Xolo — Xolo handset not returned

ejiec004

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am Abhilash Halder. I submitted my Xolo Q1010 handset to Xolo Care, Hari Om Services(Code[protected], Noida Uttar Pradesh-201301 on 31 jan 2015 to repair my charging jack defect. On 7 feb 2015 they returned my handset but gave another defect in my handset. My phone's 'ear speaker' stopped working. So I had to submit my set again stating new problems.(They gave me its Workorder Number[protected] Now it's been almost 30 days passed, I haven't got my set back. I have called the XOLO customer care[protected] almost 7-8 times but neither they are telling me any expected date to get my set back nor they are letting me to speak with their seniors.

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Complaint marked as Resolved

Verified Support

Mar 18, 2015

Xolo Customer Care's response Dear Mr. Halder, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 28.02.2015 regarding XOLO Smartphone (Q1010); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in