[Resolved]  Xolo — Xolo mobile phones

Address:560056
Website:www.xolo.in

I have given my phone around 30 days before and even after giving the doa no i have not been able to get my phone which is the symbol of poor customer service on the part of xolo. And the executive of the company are also not replying properly in the regard of getting the phone replaced.
The company is not able to take care of its customer properly i mean to say the after sales service of the company is not even satisfactory
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
May 03, 2016
Xolo Customer Care's response
Dear Customer Greetings of the Day! This is in reference to your email dated 02.05.2016, regarding your XOLO Smartphone. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number, IMEI number and Work order number with suitable timing to call you. Warm Regards, Satyaveer yadav www.xolo.in [protected]@xolo.in
Complaint comments 

Comments

Sir thank you for your concern but still snapdeal has not given any response about the replacement after two days now please as you said please provide me Service Centre Replacement.
I'll be highly obliged to you.
Thank you
plase new imei nembers send
Xolo Customer Care's response, May 10, 2016
Verified Support
Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
My mobile has damaged when i put in a charging, it was slide fell in the roof and get damaged

Xolo Customer Care's response, May 10, 2016
Verified Support
Dear Mr. Alvan,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Power on / off key is not working
Xolo Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
This email is in reference to your concern with XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you, for better assistance.
For your convenience, our support staffs are available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
My phone xolo era is on automatic silent mode not ringing
Xolo Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
This email is in reference to your concern with XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you, for better assistance.
For your convenience, our support staffs are available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — Service center

Maine 2 month pehle xolo service center pr diya h but abhi tak mujhe ny mil paya kyu
Xolo Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
This email is in reference to your concern with XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you, for better assistance.
For your convenience, our support staffs are available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo Mobile — Registration

My xolo q1000s mobile IMEI has Not Registred by Xolo. Plz Do Need Ful
Xolo Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
This email is in reference to your concern with XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you, for better assistance.
For your convenience, our support staffs are available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — Want my money back

I don't need this mobile any more this mobile hangs like hell every time I visit to service centre my 15 days are gone.Dear XOLO it is my humble request to take your mobile back and return my money.
Xolo Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
This email is in reference to your concern with XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you, for better assistance.
For your convenience, our support staffs are available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — Power key is not working

I have hive 8x 1000. Working good till last month. Now power key is not working, touch not works properly and having heating problem as well...
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Customer,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
In response to your query, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — Back Cover Not Avilable In Markit

Plese Arrange New Sylist Back Cover For Xolo Q800
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo Mobile — Xolo service center in faridabad

Aapke xolo ka service center faridabad wala bahut hi bakwas hai
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Mr. Chauhan,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — water damage

EMI No. -[protected]

Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Mr. Tiwari,
Greetings of the Day!
Thank you for showing interest in our brand XOLO.
In response to your query, we would request you to kindly elaborate your concern and revert with the exact issue which you are facing in your device or alternatively share your contact number and feasible time to contact you, so that we can assist you in the best possible manner
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — mobile phone is lost.

hello! i am vickysaxena live in ekta vihar, badarpur new delhi and my mobile xoloq500s ips black was lost on 09/07/2015 its imei number is [protected] i want to erase all data from my mobile and if possible regain my phone.
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Mr. Saxena,
Greetings of the Day!
Thank you for bringing your concern to our attention.
Firstly, we are sorry to know that your handset has been lost. With reference to your query, kindly get in touch with the service provider (Airtel, Idea, Vodafone etc.) and they will assist you regarding your concern.
With reference to your issue, we regret to inform you that we are unable to help in this issue as we are only the manufacturer of the product and we have no rights to trace or deactivate the mobile from our end, for the same you have to contact your service provider, they could help you in this regards.
We hope this information will be useful to you.
Lastly, we apologize for our inability to serve you directly.
We appreciate your support and patience and assure you of our best services always.
Warm Regards
Satyaveer Yadav
XOLO Care
www.xolo.in

Xolo — BATTERY AND HEAD PHONE

(I) HEAD PHONE IS NOT WORKING PROPERLY (II) BATTERY BACK UP IS VERY LOW

Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Mr. Saha,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
In response to your query, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — how to unlocked phone

i have xolo windows win q900s how to unloced i forget my password plz help me
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

Xolo — Hang the phone

Dear Sir/Madam i have xolo 1010i smart phone but my problem is my phone is hang always
Xolo Customer Care's response, May 19, 2016
Verified Support
Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

delays in after sale service

from last 2 months (7th april 2014) i have given my mobile handset to xolo service center and i didnt get it till now. xolo work order number[protected] xolo ref number[protected]

SERVICE COMPLAINT

i am talking xolo mobile one month before the have micro sim problem and your customer care centre has talken already 25 days please do something for my complain and please bring bank my mobile

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