[Resolved] Xolo — XOLO mobile service | |
I have purchased a mobile XOLO Q 1000S on 03.08.2014 through online. Since the touch screen not working, I have given my mobile in M/s.Bird Enterprises, Authorized service center for XOLO mobiles, Salem, Tamil Nadu on 25.01.2015 for repair. Job sheet No:[protected] / 30.01.2015. After prolonged correspondences made over phones, toll free numbers, e.mails a person from Xolo care, Noida has informed me that an alternate mobile will be given to me. But even after two months i have received. Now they are telling that my earlier job shhet was closed and the new job sheet Number is[protected] / 16.03.2015. How they can tell that the spares for my mobile XOLO Q 1000S within one year. Kindly clarify. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Mar 30, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 29.03.2015 regarding XOLO Smartphone (Q1100); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
Verified Support Jun 04, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 29.03.2015 regarding XOLO Smartphone (Q1100); as per our conversation with service centre, it is confirmed that your issue has been resolved.
Also, as discussed over the phone your handset is working absolutely fine now.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
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