[Resolved]  Xolo — Xolo phone not being serviced or replaced for more than a month

Address:

Thane, Maharashtra

Dear Sir / Madam, This is response to your mail and the several other verbal as well as mail communications with Xolo. Please note that I had a trouble with my phone XOLO A500S (IMEI no. [protected]) which was showing XOLO logo and was submitted to your Ccom Xolo care centre at Thane bearing work order/complaint no.[protected] dated 20th September 2014. My phone was Blue in colour in excellent condition. When I went to the Ccom Xolo care centre, I was shocked to see a rubbish used and unacceptable phone with Black colour. The sticker with IMEI number was obviously looking like removed from my phone or was remade and affixed showing wrinkles! I refused to accept that phone and asked for my own phone or a fresh replacement of the same. I called up the Xolo care toll free number and the phone representative was explained the case and I asked her to speak to the front desk lady at the Ccom Xolo care centre. The lady at the counter refused to give any acknowledgement of the complaint and in turn gave me a fresh work order no.[protected] on 11th October 2014. And I was asked to wait for 10 days to revert. I was also given the contact name and number of Mr. Prashant, Area Service Manager to speak to in case of any escalation, who did not respond to any of my phone calls or SMS at all since 11th October 2014. Again when I visited the Ccom Xolo care centre on 21st October 2014 the same rubbish used phone was shown to me and of course was not acceptable to me. I was annoyed and called up the Xolo care toll free number again since the Ccom Xolo care did not have any answer. She said they will sent the phone to head office for repairs/replacement and will take another 10 days at least for revert. It's more than a month and can't wait any further. I need the phone to be replaced with a fresh mobile immediately within a week. I have also approached the consumer court lodging a case against Xolo company and Xolo care, a copy of the same will reach the concerned officials very soon. Kindly revert to me per return mail with a positive response. With sincere Regards, Sandeep