[Resolved]  Xolo — XOLO- Q1010i

Address:

Hyderabad, Andhra Pradesh

Date: 27/10/2014. To, The Manager, XOLO Customer care and support. Sub: - XOLO- Q1010i 1). On 02/08/2014 I purchased one XOLO – Q1010i smart phone at Hyderabad (i.e.as bill attached) for Rs 11, 500/- . 2). And on 21/09/2014 I found a LINE one touch screen of my smart phone, And on 22/09/2014 this problem was informed to XOLO Care. And as per XOLO Care suggestion I submitted my smart phone to repair at Xolo Mobile Service – Khairathabad, Hyderabad Siri Communications, 6-2-941, Shop No 21, Lower Ground Floor, Moghuls Emami Mansion, Opp Sadan College Road. Phone Number:[protected], Hyderabad XOLO Care service center on 25/09/2014 the given me an acknowledgement with a EMI details of my smart phone. The service center has given a time to repair a smart phone 15 day. 3). After 15 days- on 10/10/2014 I went to service center for my smart phone, they were not repaired. 4).After that I informed the same to XOLO Care, but they said that “the details are up dated”. On 16/10/2014 in front of Xolo service person I called the Xolo care, “updates of my smart phone rapier details. At that time I can’t get correct answer from them, But XOLO CARE told me that we will replace with new XOLO-Q2000L smart phone before 27/10/2014. But on 27/10/2014 we are get any smart phone from them. WHO IS RESPONCIBLE FOR THIS PROBLEM, WHETHER “XOLO CARE” OR “SERVICE CENTER” SINCE ONE MONTHE MY TWO SIM’S ARE IN SWITCHED OFF CONDITION WHO WILL BARE THIS LOOS? WHERE WE CAN FOUND CORRECT SOLUTION THIS PROBLEM? Regards, G ANANDAM, My present contact phone no: [protected], [protected].