[Resolved]  Xolo — Xolo Q1010i Phone get blasted in my pocket.

Address:Gautam Buddh Nagar, Uttar Pradesh

I bought a new xolo Q1010i mobile handset around 1.3 yrs back. It was working fine and had never faced any problem with the phone or it's features, yesterday I was putting my phone in my pocket and was doing my work in my office, at 7:00 pm in the evening suddenly It got blasted with out any reason, it was a worst experience ever, I am shocked because this was not charging at that moment, no one can think it can be blasted in my pocket while it was not charging. I tried to take out my phone but the leather cover had melted n even had burnt my thigh and my right hand fingers and was stuck to it .. I got off n pulled out the fuming phone from my Pocket n threw it Away .. All office mates were amazed to see the fumes .I quickly put water on the phone so that it doesn't blast n hurt the others. I am very disappointed to face this situation, I'll go to the customer care and file a case against it, If xolo production branch can not test their phone in all the condition with all the dimension then why they launched it, I can not bear this, Please look into this matter, otherwise I'll have to take next step against you, My thigh and my finger is already burnt, I am not abl;e to do my regular work seamlessly, I am facing a lot of physical and mental problem due to this incident. Please take some appropriate action. Waiting for your reply. I am also attaching the pic of my burnt phone.
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Complaint marked as Resolved 
Verified Support
Aug 24, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 19.08.2015 regarding your complaint for your XOLO Smartphone. We request you to pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.Kindly share your alternative number also. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
Complaint comments 

Comments

Hi,
I have already visited to the shakarpur delhi east service centre, but they were saying that they are not responsible for such kind of incident, also their behaviour was worst, I have already sent my all details to [protected]@xolo.in even care is not replying well.

I am very much frustrated with all this process and followups, now I have to find some other ways to handle it.
In last few days I realised that Xolo never bother about anxiety of their customers.

I am facing issues because of injuries in my hand and thigh and in such bad condiiton I visited your service centre and was surprised with the behaviours of your employees.

I won't be able to visit any of your service centre in future.

Regards:
Vir Pratap Singh Chauhan
+91-[protected], +91-[protected]

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