[Resolved]  Xolo — XOLO Q3000

Address:Nashik, Maharashtra

Dear sir my name is DR AMIT N VISPUTE i am using your xolo q3000 mobile, having great feature but i want final update of kitkat in nashik service center, i am visited service center last week and yesterday also but they don't have kitkat ROM please help us, we have 6 xolo q 3000 in circle and one more think please increase internal application memory at least 4gb or 6 gb please help fast and sent kitkat final file in nashik service center thank you DR AMIT VISPUTE [protected]
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Complaint marked as Resolved 
Verified Support
Nov 18, 2014
Xolo Customer Care's response
Dear Mr. Amit, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 18.11.2014 regarding your complaint for your XOLO Smartphone. We would like to request you to kindly share your concern with our R&D team at Facebook, every Tuesday b/w 3-4 pm on Tech Tuesday MY XOLO page. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@xolo.in we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Bharti Singh Rawat XOLO Care www.xolo.in
Complaint comments 

Comments

I have Purchased Xolo Q3000 Model during April'14 and facing lot of issues while operating this handset.


Pls. note Major Problems Faced enlisted below:-

a) Network Problem:-Weak(Poor) Network on Sim1/Sim2 Both(already confirmed by your Xolo Care Centre that there is Problem in Handset) & this handset need to send to Noida for further analysis/rectification which shall take approx 2 weeks time as confirmed by Bright Communication today over telephone.

Pls. note I also tried by replacing the same SIM into other handsets where I was getting Full Netwrok which itself proves that there is something wrong with the Handset.

b) Weak Batttery Backup:- Battery Gets dischagred within 4-5 hrs even after charging 100%.
Pls. note there is no any apps running at backend.

c) Handset Hangup:- Many Times the Handset gets Hang and very difficult to Handle. I have to either Restart the handset or Power Off and then Power on the same.

Details of Xolo Authorized Service Centre as mention below:-
Bright Communication
G-13, Lakshya Complex, Opp.L.I.C.Office
Vadodara, Gujarat-390002
Contact No.-[protected]

I had handover My Handset Xolo Q3000 to above service centre on 21st Feb'2015. Enclosed Work Order No.[protected] dtd.21.02.2015.

Pls. note this Handest was purchased (On Line Purchase Amazon.in) through Paragon Telelinks Pvt.Ltd.vide their Inv. No.MH[protected] dtd.05th May'2014.

This unit is still under warranty and looking towards the poor performance and Very Bad Experience, I am requesting your company to replace the Handset with New One as I am totally unsatisfied with the performance of the Handset.


LOOKING TOWARDS ABOVE SO MUCH TROUBLES, MY SINCERE REQUEST TO XOLO TOWARDS REPLACEMENT OF THE HANDSET WITH A BRNAD NEW ONE WHICH SHALL EXPECTED TO PERFORM AS PER XOLO'S PUBLISHED SPECIFICATIONS.

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