[Resolved] Xolo — Xolo service centre has very poor service.

Raj0707

from Bengaluru, Karnataka

Address:

Belgaum, Karnataka

I had submitted my xolo q800 in Belgaum, Karnataka service center. They said it will take 15 days they had to send it to Bangalore. After 20 days I received my cell which had problem with software and it was shutting down automatically. I used it just for 1 day agter service yes just for 1 day and my cell has was not recognize camera nor it was functioning properly. So I sent back to them and next I got saying that it was repaired outside and we can't repair your cell and they gave my cell without reparing. Let me tell you it was in warranty so who will spend money to get repair it outside instead of doing it FREE in service. I had brought this cell in the month of june and my cell problem started in december.

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Complaint marked as Resolved

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr Raj. Thank you for giving us a chance to assist you. This is in reference to your complaint dated 22.02.2014 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in