[Resolved] Xolo — Xolo - servicing regarding my xolo Q2000

shalendrap

from New Delhi, Delhi

Address:

New Delhi, Delhi

Dear Team, I have Xolo Q2000 ( IMEI No. [protected] )is submitted the Xolo service center 18-Sep-2014 and return my handset to 07-Oct -2014 in bad condition like that break body by Xolo service center and old issue is not resolved and Xolo service center is resubmitted my hand set and say that handover to me 15-20 days but today 20 days completed but no any update to Xolo end .Xolo customer care all persons says your handset is under process and give customer id no.[protected]Oct-2014 but today is 27-Oct-2014 not given due date to return my handset. Please take the action do need full.

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May 12, 2017

Complaint marked as Resolved

Verified Support

Oct 28, 2014

Xolo Customer Care's response Dear Mr. Shailender, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 27.10.2014 regarding Xolo Smart Phone Q2000; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Oct 30, 2014

Updated by shalendrap Bharti every time your team member say they are email concern team but not give justify answer and its mean your team member say lie to the customer but i want know how many time take your team exactly .