[Resolved] Xolo — XOLO Worst after sales-service - not able to repair after 1 month

vinodkadia

from Surat, Gujarat

Address:

Surat, Gujarat

Mobile XOLO Q2000 Job No.[protected] on 16.07.2014 - mobile submitted for repair at F1 Help & Solution Service P.Ltd., Surat. Various XOLO mobiles have LCD-screen issue and they do not have enough spare to repair and satisty customer quickly. Till date I have not received my mobile repaired back. To repair screen issue XOLO is taking more than 25 days is a huge delay and no update when shall I get back. I feel they have philosophy of sell in bulk and forget. This device is launched in last 8 months and XOLO Company is not able to repair mobiles quickly. I tried to contact local service center in Surat but they don't have information. I also contacted XOLO Toll free number but they are unable to anwer status of device. I feel I am cheated with same kind of policy of Chinese items like "sell and forget". I have expected better services from XOLO than Chinese phones.

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Complaint marked as Resolved

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.vinod Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 21.08.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q2000. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the valid work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in