[Resolved]  Xolo — Xolo xolo black 3gb

Address:560035
Website:xolo.in

I purchased a brand new xolo xolo black 3gb from flipkart on 6th of feb. Within a month of purchase, there was this phone battery charging issue (It will stop charging). I bought this phone for my parents. My dad took the phone to the service center. They kept the phone for a week and returned the phone back saying nothing wrong with the phone. After my dad got back the phone, it worked for a few months. Then the problem recurred. The routine of giving the phone to the service center and getting it back after a few weeks continued.
The last time the phone stopped working, my dad gave it to the service center. Now the service center guy claims that the mother board is gone and he is claiming that it will cost rs.10, 000 to repair. This is unacceptable. The phone was used gently and was only normally used.In fact, the amount of time the phone was in the service center was more than the amount of time my parents used it. This is really bad. I would like xolo to replace the phone or repair the phone for good, free of cost, since it is still under the warranty period.
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Jul 23, 2016
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2016
Xolo Customer Care's response
Dear Mr. Rangasamy, Greetings of the Day! This is in reference to your email dated 21.06.2016, regarding your XOLO BLACK 3GB. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in
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