[Resolved]  Yamaha — Engine noise in my bike

Address:

Coimbatore, Tamil Nadu

Respected Sir, I am a final year MECHANICAL Engineering student in Sri Krishna College of Technology, Coimbatore. I had purchased a YAMAHA R15 v2.0 on 20th August 2013, from CAG enterprises, Coimbatore. Within a week after the bikes delivery I started hearing noise from the engine. I had it serviced at the same showroom for the 1st time at 599 kms, complaining about the noise. They had analyzed my vehicle & kept it in the service centre for nearly 20 days. A replacement had been done for the “Cylinder PISTON-kid” under the warranty. For a week’s time it was running smoothly without any trouble, until the noise reappeared. I sent a mail to “ [protected]@yamaha-motor-india.com “ which is the Head Office for Yamaha at Surat. The company had sent a person from Chennai office to inspect my vehicle, and he advised to change the “Engine crankshaft”. As I had no other go, I had to give in. This replacement under warranty took another 15 days, all the mean while I was suffering without a bike. After I got it back, I rode on for another 1000 kms without any issues, and it was time for the 2nd service. My bike had clocked 2596 kms on 29th November 2013 and I gave it for service at ADITHYA Yamaha. Again at 3400 kms, I started hearing the same noise. I was completely shocked and disappointed. Another mail was sent by me to the Head Office at Surat. This time when I had taken it to the showroom, they completely dismantled my bike for inspection and told me that the engine cylinder had seized. I have photo evidence taken at the service centre, and are attached to this mail. Without any other option I left it at the service centre. I called them every other day, enquiring about my vehicle, but their response was very poor. At last after 21 days, I was informed that my bike was ready. Again with change in my “Cylinder-piston kid” it’s not first time. I was not satisfied with the service as this problem kept disturbing me. Until 17th of February there was no problem, when suddenly I started hearing the same noise again. I was completely heartbroken and upset. I took it to ADITHYA Yamaha on 28th Feb. They worked on my bike and did a valve adjustment. Currently my bike is running at 4900 kms and this problem has re-occurred. I am mentally feeling very low and bad thinking of my bike’s condition. Being an engineering student, I had to miss many of my classes to go to the showroom every now and then, which has truly affected my studies. Am facing attendance problems cause of this, and this will create a major situation during my semester examination. Nearly half the time my bike is at the service centre, causing a problem for me to travel to every place. Every part that has been replaced by the company is bound to have a life period of 30, 000 – 40, 000 kms. But in my vehicle it was all done within 5000 kms. It is not a simple matter. Thinking of selling my vehicle, I consulted with a few expert mechanics. As they inspected my bike, they all told me that the bike has lost its resale value. Now I am not able to sell this bike at a proper rate. Family issues have arised due to this. LIST OF THE PARTS CHANGED IN 7 MONTHS 1. Cylinder-piston kid (twice). 2. Crankshaft (once). I think no bike will come under this situation has mine. I am totally upset for all the parts changed so far and even I know fewer things about bike but still all the stuffs happened to me. I am not happy with this bike anymore and I am not satisfied. Taking it to both the service centers these many times, they were not able to find out the problem and could never give me a permanent solution. With all due respect, I kindly ask and look forward for a replacement of the bike .I request you to kindly look forward into this matter and do the needful. Hoping for a positive reply from your side. Thanking you * Name : C.Umarani * Date of Birth : 10/may/1967 * Address, City : 12, kavichithra, sugunapuram (EAST), Coimbatore-641008 * State : Tamilnadu * Contact Number : [protected] *Engine Number : 1CK4009163 * Chassis Number : ME11CK046D2009205 * Purchase Date : 06/08/13 * Concern Dealer Name: CAG ENTERPRISES 1071/old no.541, sathy road, coimbatore-641012