[Resolved]  Yamaha Motor India — Complaint - Yamaha Dealer

Address:

Chennai, Tamil Nadu

Hi, I would like to report on the service degree of the below mentioned Yamaha dealer at Chennai. Dealer Details Raj Yamaha No 2/325, Old Mahabalipuram Road, Thoraipakkam, Near Jain College, Chennai - 600096 I have bought Yamaha FZ 16 from the above dealer on July 18, 2013. Since then I have been receiving a pathetic service from them. VEHICLE CLEARNING This the most pathetic thing of all. Any lay man who gives his vehicle for a service would expect to get his vehicle in a clean state, if not the other technical aspects of the bike has been looked into. Not even once this has happened with the above dealer. They wash the bike like the bike has drenched in a monsoon rain. All the dirt around the engine space was all intact every time I gave for a service. Inspite of complaining about it when I get it delivered, they just dust those with a cloth just for the sake of the complaint. AND HENCEFORTH I HAVE STOPPED GIVING MY BIKE TO SERVICE AT THIS CENTRE. INFACT I HAVE LOST THE TRUST THAT I HAD IN ANY YAMAHA SHOWROOM. SPARE When I got my bike delivered on July 18, 2013, there was a blemish with the rear grab bar. When I enquired about it, they ensured they would replace it once they get those spares in stock which they said would take about 2 weeks. Since then I'm calling the centre every 2 weeks until now (October 2014) for almost a year and a half, and still they continue to say that it would take another 2 weeks and I have my grab bar still left unfixed. TAKING MORE THAN A YEAR AND A HALF AND STILL COUNTING TO GET A SPARE PART, WOULD YOU CALL THIS A PLEASANT SERVICE? CUSTOMER SERVICE This the first thing that I hate to go to this dealer. They just treat the customer like they are doing a favour for them. No respect at all in the first place. When the customer asks for an information about the service that he is not sure about, he'll have to solicit the representatives every now and then and just wait for hours together at the centre. I was totally ridiculed when I faced such a situation. No information about any aspect of the service is provided. DO YOU EXPECT THE CUSTOMER TO BEG FOR INFORMATION FROM THE CENTRE. When I did a little research on this dealer over the internet, I was taken aback to see at least thousands of other customers felt the same way that I did. The reviews of this dealer is so devastating. A few of my colleagues who reside around my place and were aware of this pathetic service, went for bikes from other manufacturers though FZ was their first love. I TRUELY REPENT FOR GETTING A BIKE FROM SUCH A DEALER, WHICH MAKES TO RE-THINK IF I EVER HAVE TO GO FOR A YAMAHA BIKE/SCOOTER AGAIN. With such kind of service and dealership, I'm just of the opinion Yamaha is ought to loose a huge user base and its high time to look over it