[Resolved] Yamaha Motor India — Fraud service | |||
Dear sir/ma'am, Myself Amruth MD I have bought a yamaha sz rr, green color from JMB yamaha near skywalk, chennai. And I regularly use to give my bike for service in they service center itself, recently, that is 3 week before I gave my bike for general service, over there I also did my 3rd service change my oil and i did general service regularly, but 2 weeks before my bike didnt move a bit due to clutch damaged, so I immediately gave my bike to near by service center which is in Ayanavaram called Walters yamaha. They have inspected my bike and they told me that I have not changes my bike oil from the beginning so my clutch is damaged. I really can't able digest it because I have paid to JMB yamaha to change oil but they didnt change the oil and also charged me for oil. Now because cheap behavior my bike got spoiled. I spoke with JMB service person he told that he has changed oil, I'm very sure something went wrong, how is it possible I have give maintain my bike, I use to give regular service by changing oil and others which is required, and recently I didnt general service on 4700kms, now suddenly they are saying clutch is gone and I have to the whole assembly. Is this the quality of JMB or product of yamaha?? For this I have sent several mails to [protected]@yamaha-motor-india.com They responded to my mail but no use my issue is not solved yet! Some people calling me as if they are trying to help and asking all the brief explanation but they won't retrieve back.. This is my situation, its almost 3 weeks over by now and my is still with JMB yamaha and they insisting me to pay 3000rs for changing all those components, How can I pay my money for others mistakes?? Is this how yamaha treat they customers?? Someone Please help me... Regards Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
I didn't get any such thing called HELP so far from you but got a life threatening message and also ABUSING WORDS from jmb yamaha service head Mr. Aravind.
I need serious answer I need to talk you, I'm done with this service persons and they using abusing languages.. And I'm tried of calling your customer care number.. I need talk to your yamaha technical person who really knows about engine and stuff.
Mr. Aravind really don't know any about engines, they can cheat on a normal people but not on me with they build up stories. Because I'm a Mechanical Graduate engineer.
Yes, my clutch plates have won out because of they cheating by taking my money and not pouring fresh oil.
I have a recorded voice of Walters yamaha technical person saying oil not changed properly. And also I have a recorded voice of Mr. Aravind which captures using ABUSING language. For my knowledge customer service has to possess some hospitality but in here it's entirely different with JMB yamaha.
If you didn't take proper action on my issue or didn't take action on Mr. Aravind of JMB yamaha.
I'll submit the call recording of Walters yamaha service person saying my clutch is gone because of not changing oil and also using ABUSING on me to the CONSUMER COURT.
If you really want to help, please call me or send any technical person from yamaha to sort out my issue in real not on phone call..
This is not because of money but these people are destroying you, your name and trust we had so far.
I hope you can understand my issue and I'm not satisfied with your service. I need valid answers, not build stories...!
Regards
Amruth MD