[Resolved]  Yamaha Motor India — Insufficient Service

Respected Sir/Madam,

Myself Brij Bhushan R/o # B-17 C.S.I.O CAMPUS SECTOR 30 C CHANDIGARH. Bike no. CH01-AL-9657
I want to say that I had purchased Yamaha Bike FZ-16 Mid night edition on Oct 2011.
I have trust on Yamaha brand that's why I spend Rs. 86000/- to buy. I am a student . I need to travel daily 26 km per side or 52 to 54 both sides. I serviced my bike on regular intervals. But due to some circumstances, the service was skipped for 2 months and I am facing problem in my bike. I went to agency to check up they said the engine was seized due to delay in service. They said there is a expenditure of Rs. 10, 000 to Rs.12, 000 . The outsider asked for Rs.4000 to Rs.6000 . I still trusted on Yamaha agency and spend Rs. 12000 . I gave importance to trust not to money.
After ten days, I got my bike it was ok, but after a month, my bike was making some little noise and next day it was increased . so, I went to agency to check up they said that noise was normal but I said it's not . They replied ok, you will give us for service we checked and solved the problem.
After two days, I got my bike but still it has little noise they told me it will be ok after two or three days. But still there is problem. I again when to them, they again repaired it fourth time .
After a month, the problem of noise still persists, so I again visited and they told me that they will solve the problem and this was promised by the Manager.
After two days, they told me that the problem could not be solved this problem remains there. But I told them that I spent Rs. 12, 000/- on it and still I didn't satisfied with the service provided to me. Manager told me that this noise will remains due to seizing of engine and may increase . But I spent Rs. 12, 000/- for this. The first time I got it, it was ok. But after a month its giving me the problem it means that there is some manufacturing defect in the bike.
Sir, therefore, I request you to please sort out my bike problem or replace it with new one. I already had occurred a too much harassment, mental agony, and money problem due to lot of expenses on the bike and money spent travel to my college without bike. I have to pay lot of money in auto-rickshaw to reach the college.
Once again, It is requested to sort out my problem. I trusted the brand but if now anybody asked me about Yamaha I will not give the positive response due to the inconvenience caused to me.

From
Brij Bhushan
[protected]

Dear Brij Bhushan,

We regret for the inconvenience caused to you.

We have escalated your concern to our customer care department, you will receive a call soon.

Assuring you our best services.

India Yamaha Motor