YashTel — Bunch of shameless liars, not providing connection after taking money

Address:

Mysore, Karnataka

I have paid Rs 2199/- on 03rd Apr to the concerned authorities of Yashtel (Internet service provider).A part of the Yashash Cable Networks Pvt Ltd #2713/ 4, Lakshmi Building, Adipampa Road, VV mohalla, Mysore -570002 I was given a assurance of getting the new broadband connection By 10 working days of the paid date but till now I have not go the connection that too after repeated number of calls to Customer care(I have called more than 10 times).Every time I call they ask me my contact number and says the connection would be provided the same day. After getting frustrated with the customer care I went to their office and checked with them what's the delay and they started giving some fake excuses one after the other. Then they checked with the technician in office whether the cabling work is done, but he is not sure, infact no one in that office knows about the status, because they say the person who keeps track of it is on leave. Then they told me that technician will come immediately to my home and check whether cabling work is done, and if done the connection would be setup the same day. I was not convinced about the surety of this, but they assured me that it would be done. I waited for the technician at my home and no one turned up or called. They are just lying on the face of the customer every time I talk to them. The complete office is a bunch of shameless liars who are good for nothing. They are very punctual and diligent in taking money from customer but cant do the work they are supposed to do. Functions just like a government office. I wasted my precious time talking to these useless people and I am totally frustrated with these people. I want strict action should be taken on the company for failing to act on its part.