YashTel — Not refunding the money or extending services for 2 months lack of services from Annual package

Address:

Mysore, Karnataka

Hello Sir/Madam, I took and Annual pack from Yashtel in first week of June 2014 (Plan 4MBPS, 80GB); paying full amount during enrollment, attached the invoice copy. Service was good until August 2014 first week; after that most of the day connection will not be there and at time it will connect that too speed will very slow in the range of 0 to 0.5 MBPS. The technical problem got fixed only by first week of October, through 40+ calls to customer care and regular follow up; as per technician update, there was damage to cable upstream of my connection which got fixed. From October first week on no problem to service (except for occasional disconnection, which got fixed soon). I have been writing to the customer care for the past six months to either refund the part money or extension of services; no action is taken. Email communication is pasted below for reference. My annual pack is to expire on June 02, 2015. Please help resolve to this issue. Thank you ! Regards, Rajesh. Email communication with Customer care: From: Rajesh Murali Sent: Tuesday, May 26, 2015 4:54 PM To: '[protected]@yashtel.in' Subject: RE: Refund for lack of any good service from Aug 1st week to Oct 1st week Importance: High Hello Team, Can you please address the concern at least now, only a week is left on this annual pack ! I also call this Saturday, but as usual, “I will back soon” was the only reply. No one called. Customer service team: You have tested my patience to the max extent. Please help. Regards, Rajesh. From: Rajesh Murali Sent: Friday, April 03, 2015 10:44 AM To: '[protected]@yashtel.in' Subject: Re: Refund for lack of any good service from Aug 1st week to Oct 1st week I do not want a constant statement, which will just irritate any person. If I do not get a proper resolution in another week from today, I will be forced to take this matter with Consumer forum/court. From: ycn customercare [mailto:[protected]@yashtel.in] Sent: Friday, April 03, 2015 09:55 AM To: Rajesh Murali Subject: Re: Refund for lack of any good service from Aug 1st week to Oct 1st week Dear Sir, This is to inform you that your issue has been addressed and the possible needful would be done as soon as possible. We apologize for the inconvenience caused. On Thu, Apr 2, 2015 at 3:49 PM, Rajesh Murali wrote: Hello Team, Even my annual package will end in 2 months from now; please expedite this pending action which is open for 6 months. Regards ! From: Rajesh Murali Sent: Friday, February 27, 2015 11:51 AM To: 'ycn customercare' Subject: RE: Refund for lack of any good service from Aug 1st week to Oct 1st week Hello Team, Can you please share the status of this ? Regards ! From: Rajesh Murali Sent: Wednesday, February 11, 2015 10:53 AM To: 'ycn customercare' Subject: RE: Refund for lack of any good service from Aug 1st week to Oct 1st week Please respond ! From: Rajesh Murali Sent: Monday, February 02, 2015 9:23 AM To: 'ycn customercare' Subject: RE: Refund for lack of any good service from Aug 1st week to Oct 1st week Hi, Can you please share back a tentative closure date for your below “as soon as possible” ? Thank you ! From: ycn customercare [mailto:[protected]@yashtel.in] Sent: Friday, January 30, 2015 4:12 PM To: Rajesh Murali Subject: Re: Refund for lack of any good service from Aug 1st week to Oct 1st week Dear Sir, This is to inform you that your issue has been addressed and the possible needful would be done as soon as possible. We apologize for the inconvenience caused. On Mon, Dec 8, 2014 at 7:44 PM, Rajesh Murali wrote: Team, Any update ?, almost 1 month after sending this email and 4 month from service lapse. Customer satisfaction mainly comes from prompt responses either good/bad. Unhappy Customer, Rajesh. From: Rajesh Murali Sent: Monday, November 10, 2014 10:07 AM To: '[protected]@yashtel.in' Subject: Refund for lack of any good service from Aug 1st week to Oct 1st week Importance: High Hello Customer Care team, I request for refund of 2 months of plan amount (Rs.2246/=; Rupees two thousand two hundred and forty six only) from my annual pack payment, for lack of any good service from Aug, 2014 1st week to Oct, 2014 1st week; due to some cable getting cut/damaged upstream of my connection. Also resolution took more than 2 months, with 40+ calls from my end to customer care. Even today, I do not have service from yesterday (09th Nov 2014 ); please resolve refund request and current connection problem ASAP. Thank you ! USER ID : MYS 3900 USER NAME: RAJESH MURALI Regards, Rajesh.