[Resolved]  Yatra — No follow up since 12 days

Address:

New Delhi, Delhi

Hi Team, This email is in continuation of the International flights tickets which I purchased for Delhi to Bangkok for June 19 vide Reference No. [protected]. I already informed you guys that my brother Kapil Sagar suffering from Typhoid since last 5 days and the moment Doctor confirmed, I intimated the same to you. Please understand that it is case of emergency and every company have such policy and procedures that flights can be modified with no extra cost. I am a frequent flyer works with American Express and I used to travel a lot and our company already use your travel services and I am really disappointed to know that when it comes to personal services, I am facing these bloody issues of yours. And when it comes to your customer service, it is really pathetic that you guys don't even listen at all. I made numerous calls to you guys in a day. Almost 100 calls in a day and on each call, someone said I need to pay you 2000 as penalty or sometimes 5000 or sometimes even 7000. What the hell is this? I will not pay you even a single penny at all and you have to understand that. He is still unwell, so I need to modify dates to somewhere in July or August and mind it, I will not pay you anything. If I need to pay you 5000, then I would love to pay this amount to Supreme Court Advocate to get this escalated to consumer grievances cell so that they can get it done on their own. Being a employee of a organization, I totally understand how it works when it comes to emergency situations. Respond me to on [protected]@yahoo.com SECOND MAIL:- You careless guys, what the hell you want? Its been more than 12 days I am sending mails to you and following up on my ticket cancellation request and no one is not even replying? I am telling you that once all this dissatisfaction will reach to the saturation level, I will drag this matter to consumer grievances cell and travel authorities of india which can really have a bad impact on your organization. See, I works with a MNC and i know how to float a news that how badly you treat a customer. My brother is ill and admitted in hospital and still I am sending daily mails to you just for the sake that my money should not get wasted. I am telling you i will not pay even a single amount of money to guys as a penalty and I want my money back. Now, after all this, I am leaving this with this note and this is my last communication to you guys.