[Resolved] Yatra Online — 3 months no refund received. | |||||
It has been extremely annoying and harassing dealing with Yatra.com. I had booked a holiday package to Thailand for 5 people on 21 September for which I had paid an advance of 30, 000/- The trip had to be cancelled on 1 October. After deducting the cancellation fee they were to return 5-6 thousand to me. I was told it would take 9 working as per the Yatra.com policies. It is more than 3 months now and I have not received my refund. I am in touch with Mr Aman Chandel, Holidays Expert[protected] Extn – 2425) I call him almost every day and the only answer he gives it someone from the finance will call you back. Last I spoke to him was day before yesterday 5th Jan at 1600hrs and he promised that I would get a call in one hour and it is almost 48 hrs no one has called me. Thanks Rebecca Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
ye humare saath bhi hu wa hai...
Dear Rebecca,
Greetings from Yatra.com!
Booking reference - YH2094226
We regret for the inconvenience caused. We would like to inform you that the booking got cancelled due to passport expired for one of the traveler. We have processed refund on 23-Dec-15 of INR11, 737 to your account provided. It takes 7-10 working days to reflect into your account. We request you to allow us time to share the refund transaction details with you.
Request your patience in the interim.
Regards,
Yatra Care
Greetings from Yatra.com!
Booking reference - YH2094226
We regret for the inconvenience caused. We would like to inform you that the booking got cancelled due to passport expired for one of the traveler. We have processed refund on 23-Dec-15 of INR11, 737 to your account provided. It takes 7-10 working days to reflect into your account. We request you to allow us time to share the refund transaction details with you.
Request your patience in the interim.
Regards,
Yatra Care
Dear Rebecca,
Greetings from Yatra.com!
Regret the inconvenience caused. Refund of INR 11, 737.00 was already initiated from our end on 23 Dec 2015. Would request you to contact your bank and provide the RRN number Which was provided to us by your bank. RRN number has been shared on your registered e-mail address with us. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Refund of INR 11, 737.00 was already initiated from our end on 23 Dec 2015. Would request you to contact your bank and provide the RRN number Which was provided to us by your bank. RRN number has been shared on your registered e-mail address with us. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. Kindly share your Yatra reference number and contact number to enable us to assist you. Please send us the details at [protected]@yatra.com.
Thanks,
Yatra Care