Yatra Online — Not refunding my air ticket money, after malaysia airlines changed its schedule

Address:	Gurgaon, Haryana
Website:	yatra.com

Dear Sir / Madam My booking reference number is XY34QQY (Yatra no: YT[protected]. I booked my flight ticket between Chennai and Penang, Malaysia scheduled for 19th and return on the 25th. Unfortunately the return airline flight timings had changed an i was informed by email on the 26th. I tried to get in touch with the travel agent Yatra to have the ticket cancelled, as the change in time does not suit my schedule. An afternoon flight was offered which was no good too. After dilly dallying by Yatra for nearly a week and excuses that they were not able to get in touch with the Malaysian Airline office, i ended up calling Malaysian Airlines for the cancellation. As per Yatra's last email, I believe now that Malaysian Airlines will not initiate a full refund. No reason is stated in the email, which is weird. I would request you to kindly cancel my ticket and forward a full refund. No where do i believe that an Airline would dictate to a passenger, when and at what time one should travel, if it inconveniences the passenger. I would really appreciate it if you could help me resolve this situation. Thank you. Annamalai Ramaswamy +1 [protected] My emails and their reply is as follows. [protected] Forwarded message[protected] From: Malai R Date: Wed, Dec 30, 2015 at 9:57 AM Subject: Cancellation of Yatra International flight booking ref no X4QQY To: [protected]@yatra.com Hi, After receiving an email from Yatra, on the 26th regarding change in Flight timings, I have been in touch with Yatra from the 27th to have the International flight ticket cancelled and have my payment refunded. This is for a ticket between Chennai and Penang, Malaysia on the 21st of January 2016 and return on 25th of January 2016. I have spoken to Zameen, Vasundra, Emmanuel, Monica, Pankaj and many more..including people in the customer service / cancellation department such as Mamta and Archana. Today is the 30th of December and there is still no outcome on the cancellation of the ticket. All I get is we have sent an email to Malaysian Airlines and have not recieved a reply. Yatra also mentions that they would call back in 24 hours or 1/2 hour but i never receive them. The only call back i recieved was from Archana, as she promised that she would. I went ahead and contacted Malaysian Airlines today - 30th December 2015 and they gave me a reference number - XY34QQY. The Airline said that they would put in a request to the travel agent - Yatra to get in touch with them for the cancellation. But also mentioned i would have to have the cancellation done through Yatra as they have collected the payment for the ticket. Trying to cancel a ticket is creating undue stress during my Holidays and I would request Yatra to solve this issue at the earliest. Thank you. Annamalai Ramaswamy [protected] Forwarded message[protected] From: Yatra.com Date: Sun, Jan 3, 2016 at 11:19 PM Subject: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com This is the regards booking reference id:-YT15932263. We would like to infrom you that we have cross checked with airline and airline is not ready for full refund.If you have any other query regarding full refund you can also cross check the same information from ailrine[protected]. Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected] Forwarded message[protected] From: Malai R Date: Mon, Jan 4, 2016 at 5:37 PM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Dear Vandana Rikhari, I would appreciate it if you could let me know why the Airline is not ready for full refund. I will speak to them after you let me know. Thank you. Annamalai Ramaswamy [protected][protected][protected][protected][protected] [protected] Forwarded message[protected] From: Yatra.com Date: Mon, Jan 4, 2016 at 11:13 PM Subject: Re: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com We tried to cross check the refund form the airline, but they had let us know according to their terms and condition its not possible. kindly find the below reply from airline end. i Neha, Kindly see below ticket for full refund. Mh PNR no.: X4QQY MH tkt no. 232-[protected] DELVS319B/9999WS/20NOV15 1.RAMASWAMY/ANNAMALAI MR(ADT) 2 MH 183 N 21JAN 4 MAAKUL HK[protected]JAN E MH/X4QQY 3 MH1166 L 21JAN 4 KULPEN HK[protected]JAN E MH/X4QQY 4 MH1161 N 25JAN 1 PENKUL UN[protected]JAN E MH/X4QQY 5 MH1165 N 25JAN 1 PENKUL HX[protected]JAN E MH/X4QQY 6 MH 180 N 25JAN 1 KULMAA HK[protected]JAN E MH/X4QQY Please see above image of pnr kindly give us a authorization of full refund as the client is not ok with the schedule change. And revert us as soon as possible Dear Archana, In this below case of schedule change note full refund not possible please follow as per fare T &C. Rgds Sabori Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected][protected][protected][protected]-------- [protected] Forwarded message[protected] From: Malai R Date: Tue, Jan 5, 2016 at 5:14 AM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Hi Vandana, I understand if the schedule change had come from the client a full refund would not be possible. However this change is from the Airline. Nowhere I have known an Airline to dictate the time and date a passenger is to travel, even if it inconveniences the passenger. I have had this situation, previously with other international flights who were more than happy to refund the full amount. Please forward me the Terms and Conditions and I would appreciate it if you could highlight the clause that mentions where a full refund would not be possible, in such a case. Looking forward to your reply. rgd Annamalai Ramaswamy [protected][protected][protected][protected][protected][protected]