[Resolved]  Yatra Online / Yatratrip.in — About refunding money

Address:Gurgaon, Haryana
Website:Www.consumercomplaints.in

I had book my rajdhani train tickets on 13Aug But due to some technical issues booking wasn't complete but the amount of money was been deducted from my account and I had no msg or e-mail from your side I want to know my booking status or kindly refund the money as soon as possible .I'm also sending a screenshot in which the amount is been deducted by your company.plz revert soon it's URGENT
[protected]@gmail.com
Mob-[protected]
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Sep 22, 2016
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2016
Yatra Online / YatraTrip.in Customer Care's response
Dear Akshata,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
Verified Support
Aug 22, 2016
Yatra Online / YatraTrip.in Customer Care's response
Hi Akshata,

Greetings from Yatra.com!

We have tried contacting you. However, failed to each you as call went unanswered. We request you to please share your bank statement on [protected]@yatra.com as we are unable to locate your payment history from the above mentioned email ID.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
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    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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