[Resolved] Yatra Online / Yatratrip.in — Air ticket refund

sricskumar

from Chennai, Tamil Nadu

Website:

www.yatra.com

Hi,

I had booked round trip tickets from Chennai-Bengaluru-Chennai (Flight Jetairways for both sectors). Date of departure: Sept. 11, 2016 and return by same day: Sept.11, 2016. My Yatra booking reference no. is[protected]. The ticket cost both ways for 2 members is Rs.8526.

Issue:
1) I had used a Yatra promo discount of Rs. 250 while booking the tickets. Due to the ongoing bandh in Karnataka, I had change my plan, so I cannot travel on the above dates. Now when I cancel the tickets even before 12 hrs, because as per Yatra rules, the amount refunded is just Rs.489. That is, i lose more than 8k.

I feel it is very unfair to deduct so much money as the bandh that lead to the cancellation was due to the reason not connected to me.

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May 11, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Kumar,

Greetings from Yatra.com

Booking reference no[protected]

We regret for the inconvenience caused. As we checked our team tried their level best to assist you in this regard. We would like to inform you that the cancellation and amendment fee is applied by the airline. We request you to share your concern with Jet airways at[protected]*(24 X 7) for the best possible resolution. Please be advised that the refund of amount INR489.12 has been processed from our end to your card yesterday, 10 Sep 2016. Your bank may take 5-7 working days to credit it into your account.

We hope that above information will suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com .

Best Regards,
Yatra Care

Sep 15, 2016

Updated by sricskumar Thank you Yatra Care for the reply in which you have indicated only INR 489.12 is refunded of the total INR 8526 paid for the ticket. I spoke to Jet Airways and they responded that my request to consider KARNATAKA BANDH for refund cannot be accepted and that nothing could be done. I am helpless.

Oct 18, 2016

Updated by sricskumar A good example of how common people are cheated in India and how private airlines and Yatra take advantage of the bandh situation.