[Resolved] Yatra Online / Yatratrip.in — Booked ticket but yatra gave me a wrong iternary | |||||
I booked a ticket from yatra.com and i booked from delhi to ranchi on oct 30th. But the ticket that got confirmed was from ranchi to delhi. I am sure i booked the right one and when the iternary came it was wrong and hence i had to cancel the trip and booked another. I was charged 2500 for that. I want that money back as it is the website issue and not mine during booking flight. Please respond me to my email [protected]@gmail.com or call me @ +[protected]. As a customer i do not expect such service. Please refund that money charged. The reference number for the ticket is[protected]. Was this information helpful? | |||||
Oct 10, 2016 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 07, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Somesh, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Sep 09, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Somesh, Greetings from Yatra.com! We have checked the details at our end and findings are, for your travel the search was done for 30 Oct Go Air-146 Ranchi-Delhi flight. Flight details were shown on second screen also and on the final screen too, before you confirm the reservation. The booking got confirmed on the same flight which you have searched for. Hope this helps resolve your concern. Should you need any further assistance please feel free to contact us at[protected] or email us at [protected]@yatra.com and we would be happy to assist you. Best Regards, Yatra Care | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment