[Resolved]  Yatra Online / Yatratrip.in — Cheated of my holiday, money and peace of mind. Holiday from hell

Address:	122001
Website:	yatra.com

Have booked a holiday package with yatra.com. Trned out to be the biggest mistake of my life. Your agents made sure they literally harassed me to pay the money. Still donot know where the fault lies but INR 91, 803 has been deducted from my account and your agents denied recieving that money and kept harassing me to pay that amount again while my bank kept insisting that the amount has been transferred to the account of yatra, your agents denied it and while i was waiting to know about the status of the amount, they kept harassing me to pay the rest of the money to confirm the package.

As such i was worried about the status of INR 91, 803 as to where it has disappeared, your agents kept harassing me that they do not care about the amount deducted from my account and want me to cough up another 91, 803 to complete my booking. The amount was finally reflecting back in my account after 4 days and then i made the payment full and final.

Until such time, your agents kept insisting " the tour itenary is confirmed and once you pay the amount the vouchers will be issued to me." i did payment at 10.00 pm on friday night while my flight was scheduled to depart at 1:50 am on monday early hours. informed the agent to release my vouchers. on saturday till 2 pm i waited for the response and still no vouchers issued to me. when called the agent, he says he is off on that day and his colleague is handling the trip. she sent me an itenary which is completely incorrect and not what i paid for, when pointed this she made amendments, my BTQ form was to be submitted ASAP on saturday afternoon after 3 pm. which i did it any way and then got a wrong itenary between 5 pm and 6pm on satrday, with my travel less than 30 hrs away.
when we land at hong kong, the tour guides had the wrong itenary and the amended itenary was not shared with them. and after an over night travel with two grumpy little kids, we were made to wait in airport for 2 hrs just because the guide wanted to confirm if the itenary i had was the right one and she kept insisting that they have only this itenary and they are going to follow the same which means i would miss most of the trip that i was forced to pay for which by the way was way too much than the itenary provided to the guide.
i shared a quote from another agency for the same itenary, their quote was 30, 000 cheaper. when enquired about this his response " the rooms are superior and tour is customised". Little did i realize this was totally untrue.
when he says my tour package is booked entirely, then why the delay in issuing the vouchers.
even in the final itenary that i got there was no mention of time of the ferry from hong kong to macau. and no mention of transfer from macau ferry terminal to hotel, which by the way i had to do it on my own and the ferry was booked for 6:3 pm in evening. But your agent charged us more for the packae insistin tht he booked afternoon ferry which is expensive and adds to the cost of the trip.
Even the return ferry from macau to hong kong was not mentioned on the itenry and we were given late evening ferry of 7:30 pm against the agent's claim that he booked afternoon ferries which will cost me more and I was charged for the same.

The rooms were just the basic rooms provided to us and when enquired with each and every hotel, all said the same tht your agent has specifically booked for this rooms only and what he told about the superior rooms was untrue.
Every thing the travel agent Mr. Solomon Davies has done was total shambles, what he said is costing me more was for a customised trip and mind you nothing in the trip was customised, Mr Gaurav Sharma has literally harassed me to pay money ASAP. He has no concern for the customer and is hell bent on harassing customers. Ms Suman Sahu, she had no clue as to what me and solomon davies agreed on and what she was issuing vouchers for. Can not blame her though as she is just a messenger and picked up the shambles that Solomon Davies has left for me.
total trip was Just a "Holiday from Hell"
Never again going to book with yatra. i demand an explanation for ruining my holiday.