[Resolved]  Yatra Online / Yatratrip.in — Debited money from my account without booking tickets

Address:795001
Website:yatra

On 19 july i was trying to book tickets from delhi to imphal on for 20 july when they asked me my atm card no. I have written it and submitted my account no. After few min i got my reference no. So i checked it and my booking status was written as failed and after few min i got a text message that rs 13, 248 has been debited from my account and for that booking i put my email account for my booking status but there were no incomming messages for that booking so kindly can u get me some refund
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Aug 6, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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(Your account no XXXXXXXXX4976 is debited with Rs 13, 248.00 on 19/07/2016 Towards POS withdrawal . Available balance is Rs 26, 795.20) this is my message from my bank account and
This is my booking status message ( Dear Customer, You can now check your booking status at http://goo.gl/MCwaTO against your Yatra booking reference number[protected]
after i checked i got the information as i uploaded some pictures

Dear Mr. Singh,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that booking couldn't be confirmed and refund is under process. It will take 5-7 working days to reflect in your account.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care

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    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
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