[Resolved] Yatra Online / Yatratrip.in — Double payment taken while transacting online

[Resolved] Yatra Online / Yatratrip.in — Double payment taken while transacting online

M minki@minki

Hi I booked domestic flight tickets to yatra online, and after submitting the payment, the page errored, then asked me to resubmit, on 2nd resubmit the payment got processed and ticket confirmed. However, I am seeing 2 transactions taken out of my account, so the errored one also took the payment. I sent email and screenshot of my transaction several times, but did not get response. My booking reference number is[protected]. Can you please process refund for the additional transaction. Was this information helpful? No (0) Yes (0)
Jan 6, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Minki, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim. Best Regards, Yatra Care Verified Support Dec 03, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Miniki, Greetings from Yatra.com! We thank you for your patience. As we checked and confirmed that aforesaid transaction could not go through successfully. The amount will be auto reversed by your bank. This may take 2-4 working days. We request you to check with your respective bank. We hope that above information will suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com. Best Regards, Yatra Care Best Regards, Yatra Care
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