[Resolved] Yatra Online / Yatratrip.in — Flight cancellation refund amount not received since - 2nd Nov

SAMARESH CHATTOPADHYAY

from Dhamtari, Chhattisgarh

Address:	Indore, Madhya Pradesh, 452010
Website:	yatra.com

Dear Sir,

I had booked a ticket for my wife and kid through Yatra.com, details as below -

PNR - HR527
Ref No[protected]
Travel date - 1 Nov 2016

The flight was cancelled by the carrier Air India and my family had to undergo severe agony and mental trauma. Immediately I contacted yatra.com, as per them I will get full refund as flight was cancelled by Airlines itself. Since then I had called at your helpdesk - [protected] on 2, 5, 7, 9, 10 th Nov, continuously. I had shared Air India flight cancellation document on [protected]@yatra.com as well.

But, till the date have neither received any acknowledgement nor any action has been initiated for my refund.

Request you to kindly help in getting full refund.

With regards,
Samaresh Chattopadhyay
Mob - [protected] / [protected]

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Dec 18, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Samaresh,

Greetings from Yatra.com!

We regret the inconvenience this may have caused to you. Air India refunds takes sometimes, our team is already working on it. Request your patience in the interim, your refund will be processed.

Best Regards,
Yatra Care

Verified Support

Nov 17, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Samaresh,

Greetings from Yatra.com!

We regret the inconvenience this may have caused to you. Please be informed that refund has been initiated and it will take 2-7 working days to reflect in your account. Hope your query has been resolved.

Best Regards,
Yatra Care