[Resolved] Yatra Online / Yatratrip.in — Fraud confirmation regarding hotel booking | |||||
I have booked a hotel through yatra .com and my booking was confirmed and I got a confirmation mail from yatra regarding the same on 9th Dec 2015 I booked my flight tickets accordingly but now they have refunded the amount of hotel booking without even informing regarding the same they kept me wating for more than 60 days and today they left a mail that within 30 minutes we will cancel the booking and when I called at there call centre I was surprised to know that they have changed my no. In there records and had put there own employee or associate no. in there records and they gave me excuses that we had called you several times when I am checking the hotel availability today its available on that particular dates my booking I'd is [protected] and I am attaching my booking confirmation voucher with it. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Deepak,
Please accept our sincerest apologies for the inconvenience faced by you during your holidays. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that booking was confirmed by you from the website. Our team has tried contacting you on the same contact number updated on the booking. However, failed to reach you. E-mail was also sent thrice on your e-mail address regarding the alternate hotel. As we have not received any response from your end, team has canceled the booking and initiated the full refund. Refund will take 3-5 working days to be credited into your account.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Please accept our sincerest apologies for the inconvenience faced by you during your holidays. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that booking was confirmed by you from the website. Our team has tried contacting you on the same contact number updated on the booking. However, failed to reach you. E-mail was also sent thrice on your e-mail address regarding the alternate hotel. As we have not received any response from your end, team has canceled the booking and initiated the full refund. Refund will take 3-5 working days to be credited into your account.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care