[Resolved] Yatra Online / Yatratrip.in — Hotel booking cancellation no refund | |||||
Hi, I have booked a hotel in tamilnadu on 13th sep 16 two rooms for two nights. Then i decided to cancel my booking as per cancellation policy printed in the yatra.com confimation voucher. However, i got error cancelling online using my account with yatra.com so i sent an email request to cancel the booking to yatra.com customer care on 13th sep 16 late night. As per policy yatra.com should have cancelled the hotel booking taking one night charge and refund the send night charge. However, rather that performing the cancellation yatra.com is asking me to contact the hotel for the refund and they will not refund my money. The cancellation policy is clearly written as follows in the yatra.com voucher Cancellation policy First night cost (Including taxes & service charge) will be charged if you cancel this booking. You might be Charged upto the full cost of stay (Including taxes & service charge) if you do not check-in to the hotel. Yatra.com is saying that i don't understand the policy statement above. According to them no refund will be provided. I am feeling that yatra.com is completely cheating my money and not abiding to their cancellation policy. Appreciate your support to get this issue sorted out. Br, Srini Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 15, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Srini, Greetings from Yatra.com! Regret the inconvenience caused. We would request you to please share your Yatra booking reference number and we will be happy to assist you. Thanks, Yatra Care Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
The booking has been cancelled by Indigo due to the reason that they were not able to do the name change in existing booking...
So I request to arrange refund of Inr 7750 to my account asap...
As per Indigo, they have refunded the full amount to Yatra.com...
My contact no. is [protected]...
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that full refund has already been initiated on 23 Sep and it will take 2-7 working days to reflect in your account. Hope your query has been resolved.
Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on support@yatra.com
Best Regards,
Yatra Care