[Resolved]  Yatra Online / Yatratrip.in — Hotel booking cancellation no refund

Address:Gurgaon, Haryana
Website:www.yatra.com

Hi,

I have booked a hotel in tamilnadu on 13th sep 16 two rooms for two nights. Then i decided to cancel my booking as per cancellation policy printed in the yatra.com confimation voucher. However, i got error cancelling online using my account with yatra.com so i sent an email request to cancel the booking to yatra.com customer care on 13th sep 16 late night. As per policy yatra.com should have cancelled the hotel booking taking one night charge and refund the send night charge.

However, rather that performing the cancellation yatra.com is asking me to contact the hotel for the refund and they will not refund my money. The cancellation policy is clearly written as follows in the yatra.com voucher

Cancellation policy
First night cost (Including taxes & service charge) will be charged if you cancel this booking. You might be
Charged upto the full cost of stay (Including taxes & service charge) if you do not check-in to the hotel.

Yatra.com is saying that i don't understand the policy statement above. According to them no refund will be provided.

I am feeling that yatra.com is completely cheating my money and not abiding to their cancellation policy.

Appreciate your support to get this issue sorted out.

Br,
Srini
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May 11, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2016
Yatra Online / YatraTrip.in Customer Care's response
Dear Srini,

Greetings from Yatra.com!

Regret the inconvenience caused. We would request you to please share your Yatra booking reference number and we will be happy to assist you. Thanks, Yatra Care

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
Sep 15, 2016
Updated by srini0402
Hi Yatra,

Kindly find the booking reference number[protected] for your reference.

The sad and arrogant part of yatra support is that a person by name Mr. Manish Anand says that there is no escalation channel above him and he is the final deciding authority.

Also Mr. Manish Anand is asking me to go to the hotel and get a written permission from the hotel for yatra to return the money that I paid using my credit card using yatra.com portal.

I am following the very clearly wrriten cancellation policy on the confirmation voucher based on which I booked the hotel through yatra.com. If a customer of yatra.com need to contact the hotel directly then what is role and service provided by yatra.com.

I feel that I am humiliated and cheated by the act of Mr. Manish Anand who represent yatra.com support.

The only way that yatra.com can justify itself is to cancel & refund the money as per cancellation policy clearly written on the confirmation voucher.

Br,
Srini
Complaint comments 

Comments

It's regarding the booking done for PNR no. WEDGXQ...
The booking has been cancelled by Indigo due to the reason that they were not able to do the name change in existing booking...
So I request to arrange refund of Inr 7750 to my account asap...
As per Indigo, they have refunded the full amount to Yatra.com...
My contact no. is [protected]...
Yatra Online / YatraTrip.in Customer Care's response, Sep 29, 2016
Verified Support
Dear Sandeep,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that full refund has already been initiated on 23 Sep and it will take 2-7 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on support@yatra.com

Best Regards,
Yatra Care

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