[Resolved] Yatra Online / Yatratrip.in — No refund for the flight tickets | |||||
Attached is the tour itinerary. On day 6 we were promised to be dropped in Bagdogra Airport. We were ready by 4.00AM on 9th Sept at our hotel. But the tour operator arranged driver was late by 40 mins (4.37 AM), car didn't have plastics cover to protect luggage from rain which caused another 15 mins delay to go to his office and take the cover and car did not have enough diesel which delayed another 30 mins. The car tyres didn't have sufficient air and the driver was immature to drive in slippery areas and stuck our car into the mud which took 30 mins to release the car with the help of a lorry and lorry driver instructed our car driver to fill air in the tyres so that car won't get stuck in mud. To fill air we spent about 15 mins. Later he didn't have any documents (RC, License etc., ) for which the police caught and fined him. This caused another delay of 30 mins. Now we were behind schedule of more than 2 hrs. After all this we were stuck in a landslide near Sevok, West Bengal that had just occured 20 mins before we reached there. This added to the delay by another 1hr 30 mins (totally 3hrs 30 mins delay to airport). We had missed our flight to Bangalore by the time we reached the Airport. Yatra representative named Vikas initially agreed to pay the ticket cost and arrange accommodation and travel if needed and asked us to enquire about the tickets availability and price. After enquiring when we called again Yatra never connected us to Vikas and another representative named Ashish Bhatia said they can only refund 12000 and we have to arrange our accommodation and travel .. But the ticket cost for next day was 18000 and the same day was 44000. We felt insecure to stay in an unknown city and chose to fly on the same day by paying 44000. Yatra or the tour operator are denying to accept the delay caused by them and they are not ready to compensate for the flight charges incurred in booking new tickets to complete our Journey. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 17, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com We sincerely regret for the inconvenience caused. We are unable to find the attachment in your query. Kindly share your booking reference number and the tour itinerary voucher. We shall try our level best to provide you satisfactory resolution. Should you require any further assistance, please call us on Domestic Holidays helpline[protected]:00-00:30), alternatively write on [protected]@yatra.com. Regards, Yatra Care | |||||
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Let me quote few more incidents happened after the trip. We were planning to lodge a complaint the very next day (10 Sept). Mr Ashish Bhatia called me and asked the soft copy of the bangalore ticket that we had book and told he will forward the ticket to senior management and revert by Monday about the refund status. So we decided to wait for his reply. Monday I called yatra, he told he needs time till Thursday. Thursday I called, he said he will revert by Friday. He called yesterday and said they can refund only 12000, the same amount which he had committed on 9 Sep. He has actually wasted our time and we had filed consumer complaint against yatra.