[Resolved] Yatra Online / Yatratrip.in — Overseas credit charged - no ticket supplied

singhalmadhav

Address:	3029
Website:	Yatra.com

I have booked 3 tickets through Yatra.com and made payment through my Australian Credit Card. The money has been deducted for my Mumbai to Bangkok flight for 3 passengers, but no tikcet supplied. Spoke to customer care team 4 times, everyone says they will call me or email back but no one does that. They saying money has not come to Yatra yet, but my bank has confirmed Yatra has charged the money. The tickets are more expensive that Air India's own website.

I am out of pocket with fare that was expensive and still no tickets. Spent probably 5000 Rs so far on overseas calls back to the call centre and still no result.

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Nov 10, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Oct 10, 2016

Updated by singhalmadhav Made another call, as usual been put on hold. Wasting time and money on overseas call, the customers are given no call back or email after being promised 3 times (very bad service).

Oct 10, 2016

Updated by singhalmadhav My contact details:

Madhav Singhal
+[protected]
[protected]@hotmail.com

I will appreciate a phone call and compensation for the[protected] RS I have spent on calls from Australia to your call centre (5 times).

Verified Support

Oct 10, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Madhav,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care

Verified Support

Oct 10, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Madhav,

Greetings from Yatra.com!

We thank you for your patience. As we checked and confirmed that aforesaid transaction could not go through successfully. The amount will be auto reversed by your bank. This may take 2-4 working days. We request you to check with your respective bank. We hope that above information will suffice the purpose.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care