[Resolved] Yatra Online / Yatratrip.in — Refund for the flight cancellation

popataj

Address:

Hardoi, Uttar Pradesh

Yatra ref :[protected]

Our flights were cancelled due to security issues in srinagar. We contacted yatra - no quick reply. We then contacted indigo and withing 24 hrs they refunded money, unfortunately to yatra as the tickets were booked thro yatra.
Refund by airline to yatra was done in august, however after lots of emails and call we are still waiting for refund of nearly 10k from yatra in october.
Tottaly dissatisfied with this company and if this company was in uk they would have to answer and refund plus the inconvenience they have caused.

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Nov 13, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

At the onset please accept our sincere apologies for the inconvenience caused. We have shared your concern with our team, please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care !

Verified Support

Oct 12, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Ajay,

Greetings from Yatra.com!

Regret the inconvenience caused. Refund of INR 9, 885.00 was already initiated from our end on 21 Sep. Would request you to contact your bank and provide the UTR number(4440U[protected]) which was provided to us by your bank. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care